Accommodation, Travel, and Amusement Services Support Workers

Nature of work

Support workers in accommodation, travel and facilities set-up services include workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

This group includes amusement jobs such as operators of amusement rides, games and other attractions, and attendants in amusement, recreation and sports facilities who assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

Job duties

The following is a summary of main duties for some jobs in this group:

• Guest service attendants carry luggage for hotel guests, escort incoming guests to their rooms, check rooms to ensure they are in order, offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures, receive and deliver items and messages for guests, handle guest complaints and requests, and maintain luggage storage areas.
• Baggage porters convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
• Ship attendants serve food and beverages, clean cabins, make beds, wash dishes and carry luggage for passengers aboard ships.
• Train service attendants set and clear tables in dining cars, serve food and beverages, clean sleeping cars, maintain washroom supplies and ensure customer satisfaction and comfort.
• Facilities workers set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms, assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions, assist with installation of audiovisual equipment and help in resolving problems during use and may perform minor repairs on installations and routine maintenance of audiovisual equipment.

Amusement attraction operators perform some or all of the following duties:

• Drive trucks, vans and other vehicles to transport amusement rides, games and other attractions to amusement attraction sites.
• Set up rides, fun houses, game concessions and other amusement attractions.
• Perform routine maintenance and safety inspections of attraction equipment.
• Operate rides and other attractions, oversee game activities and ensure safety of participants.
• May sell tickets.

Attendants in amusement, recreation and sport perform some or all of the following duties:

• Collect tickets and fees, and rent or sell sports and accessory equipment.
• Schedule the use of recreational facilities such as golf courses, tennis courts, bowling alleys, fitness clubs, campgrounds and other similar facilities.
• Operate recreational facility equipment such as ski lifts, ice rink equipment and snow making machines.
• Assist patrons on and off ski lifts and amusement park rides, secure and release safety belts and bars and monitor equipment to detect wear and damage.
• Clean and maintain recreational facilities and grounds.

Sample job titles

• amusement ride attendant
• baggage handler
• banquet porter
• bellhop
• hotel guest services attendant
• luggage attendant
• recreation park attendant
• recreational facility attendant
• train service attendant
• zamboni driver

Skills

To work in these jobs, you should have good health, physical stamina, and manual dexterity. You must also be able to work on your own and carry out instructions given by a supervisor. Workers are often expected to work evenings, weekends, and holidays.

Job requirements

• Some high school education may be required.
• On-the-job training is usually provided.

Other considerations

Work in these jobs tends to be seasonal, with employment levels peaking in the summer months.

No regulating bodies were found under this occupation profile

Contacts

There are no additional resources for this occupation.

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