Accommodation, Travel, and Facilities Set-up Services Support Workers

Nature of work

Accommodation, travel and facilities set-up services support workers carry hotel guests' luggage and take guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships. They clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and furnishings, commercial displays, exhibits, equipment and booths in facilities and businesses. They work for hotels, conference centres, retail companies, passenger transport companies and throughout the private and public sectors.

Job duties

Guest services attendants:

• Carry luggage for hotel guests and take guests to their rooms.
• Check rooms to make sure they are in order.
• Offer information about features of rooms, services of hotel and points of interest.
• Help guests with special needs.
• Take care of group arrivals and departures.
• Collect and deliver items and messages for guests.
• Handle guest complaints and requests and maintain luggage storage areas.

Baggage porters:

• Deliver travellers' luggage at railway stations and airports by hand or hand truck and arrange ground transportation.

Ship attendants:

• Serve food and drinks, clean cabins, make beds, and wash dishes.
• Carry luggage for passengers on ships.

Train service attendants:

• Set and clear tables in dining cars, serve food and drinks, clean sleeping cars and maintain washroom supplies.
• Make Sure customers are comfortable.

Facilities workers:

• Set-up, install, move and take down temporary partitions and furnishings.
• Build, rotate and take down window displays, showcases and signage according to floor plans or instructions.
• Help with installation of audiovisual equipment and help in resolving problems during use.
• May make minor repairs on installations and do routine maintenance of audiovisual equipment.

Sample job titles

• baggage handler
• baggage porter
• banquet porter
• bellhop
• dsiplay installer
• facilities porter
• hotel doorkeeper
• hotel guest services attendant
• luggage attendant
• redcap
• room porter
• train service attendant

Skills

You should have good health, physical stamina, and manual dexterity. You must also be able to work on your own and carry out instructions given by a supervisor.

Job requirements

• Some high school education may be required.

Other considerations

These jobs tends to be seasonal, with employment levels peaking in the summer months. Workers are often expected to work evenings, weekends, and holidays.

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