Accommodation, Travel, and Facilities Set-up Services Support Workers

(NOC 6721)

in All Sales and Service

Accommodation, travel and facilities set-up services support workers carry hotel guests' luggage and take guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships. They clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and furnishings, commercial displays, exhibits, equipment and booths in facilities and businesses. They work for hotels, conference centres, retail companies, passenger transport companies and throughout the private and public sectors.

Job Outlook

Undetermined

Read more

  • Estimate change in employment not available for this occupation.
  • Estimate openings due to growth and retirements not available for this occupation.
  • Estimate rate of unemployment not available for this occupation.

Compared to: All Sales and Service

  • Estimate -505 employment change, 2019-2021
  • Estimate 6125 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Support Workers in Accommodation, Travel, and Amusement Services may either be working full-time or part-time hours.

The median employment income for 28% of Support Workers in Accommodation, Travel, and Amusement Services who worked full-time, year-round in 2015 was $51,022. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

N/A

Minimum

N/A

Median

N/A

Maximum

Annual Pay

$3,599

Minimum

$17,441

Median

$57,738

Maximum

Compared to: All Sales and Service

Hourly Pay

$12.55

Minimum

$18.36

Median

$22.50

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Accommodation, travel and facilities set-up services support workers carry hotel guests' luggage and take guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships. They clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and furnishings, commercial displays, exhibits, equipment and booths in facilities and businesses. They work for hotels, conference centres, retail companies, passenger transport companies and throughout the private and public sectors.

Job duties

Guest services attendants:

  • Carry luggage for hotel guests and take guests to their rooms.
  • Check rooms to make sure they are in order.
  • Offer information about features of rooms, services of hotel and points of interest.
  • Help guests with special needs.
  • Take care of group arrivals and departures.
  • Collect and deliver items and messages for guests.
  • Handle guest complaints and requests and maintain luggage storage areas.

Baggage porters:

  • Deliver travellers' luggage at railway stations and airports by hand or hand truck and arrange ground transportation.

Ship attendants:

  • Serve food and drinks, clean cabins, make beds, and wash dishes.
  • Carry luggage for passengers on ships.

Train service attendants:

  • Set and clear tables in dining cars, serve food and drinks, clean sleeping cars and maintain washroom supplies.
  • Make Sure customers are comfortable.

Facilities workers:

  • Set-up, install, move and take down temporary partitions and furnishings.
  • Build, rotate and take down window displays, showcases and signage according to floor plans or instructions.
  • Help with installation of audiovisual equipment and help in resolving problems during use.
  • May make minor repairs on installations and do routine maintenance of audiovisual equipment.

Sample job titles

  • baggage handler
  • baggage porter
  • banquet porter
  • bellhop
  • dsiplay installer
  • facilities porter
  • hotel doorkeeper
  • hotel guest services attendant
  • luggage attendant
  • redcap
  • room porter
  • train service attendant

Skills

You should have good health, physical stamina, and manual dexterity. You must also be able to work on your own and carry out instructions given by a supervisor.

Job requirements

  • Some high school education may be required.

Other considerations

These jobs tends to be seasonal, with employment levels peaking in the summer months. Workers are often expected to work evenings, weekends, and holidays.

By the numbers

Quick look

230

employed in 2016

58.7%

employed full-time

0.0%

self employed

30.4%
Icons/female Created with Sketch.
69.6%
Icons/male Created with Sketch.
36.5

median age

Compared to: All Sales and Service

102,605

employed in 2016

56.4%

employed full-time

5.8%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

63.8%

Halifax

14.9%

Cape Breton

10.6%

Annapolis Valley

6.4%

North Shore

4.3%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

31.0%

Transportation and warehousing

20.7%

Retail trade

20.7%

Accommodation and food services

13.8%

Administrative and support, waste management and remediation services

6.9%

Arts, entertainment and recreation

What is the age of Employment?

36.0%

15-24

18.0%

45-54

18.0%

55-64

16.0%

35-44

13.0%

25-34

Compared to: All Sales and Service

30.0%

15-24

17.2%

45-54

17.2%

25-34

16.1%

55-64

13.8%

35-44

Top levels of education

33.3%

College certificate or diploma

$21,809 median annual income
28.9%

High school

$16,177 median annual income
17.8%

Bachelor's degree

$13,269 median annual income
8.9%

Less than high school

N/A
4.4%

University certificate or diploma

N/A

Compared to: All Sales and Service

39.8%

High school

$15,705 median annual income
19.7%

Less than high school

$9,866 median annual income
19.5%

College certificate or diploma

$20,644 median annual income
9.9%

Bachelor's degree

$21,262 median annual income
8.0%

Trades certificate

$21,234 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Adult Learning

PO Box 220

Halifax, NS B3J 2M4

(866) 679-6722

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184

Additional resources

There are no additional resources for this occupation.

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