Pursers and Flight Attendants

(NOC 6522)

in All Sales and Service

Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Airline pursers and flight attendants are employed by airline companies. Ship pursers attend to the safety and comfort of passengers aboard ships. Ship pursers are employed by tour boat or cruise ship companies.

Job Outlook

Limited

Read more

  • Estimate decline slightly employment change, 2017-2019
  • Estimate 10 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Sales and Service

  • Estimate Decline slightly employment change, 2017-2019
  • Estimate 5260 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “limited”, which indicates the chances of a qualified individual finding work is below average when compared with other occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent and jobseekers may face competition. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Pursers and Flight Attendants most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 46% of Pursers and Flight Attendants who worked full-time, year-round in 2015 was $56,914. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$11.75

Minimum

$16.65

Median

$28.00

Maximum

Annual Pay

$14,485

Minimum

$51,395

Median

$71,525

Maximum

Compared to: All Sales and Service

Hourly Pay

$10.70

Minimum

$12.50

Median

$21.17

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Airline pursers and flight attendants are employed by airline companies. Ship pursers attend to the safety and comfort of passengers aboard ships. Ship pursers are employed by tour boat or cruise ship companies.

Job duties

The following is a summary of main duties for some jobs in this group:

  • Flight attendants greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board, attend to safety of passengers during take-offs, landings, and emergencies, serve food and beverages to passengers and make flight announcements.
  • Flight pursers, customer service directors and passenger service directors coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
  • Ship pursers supervise ship attendants, arrange activities for passengers and conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

Sample job titles

  • airline purser
  • flight attendant
  • flight purser
  • in-flight service manager
  • purser - water transport
  • ship supply officer

Skills

For this type of work, you should be poised, organized, tactful, and patient. You must be able to work long hours in confined spaces and be able to cope with turbulence and other conditions. Interpersonal skills and the ability to deal comfortably with strangers are important. You should be resourceful and able to handle the unexpected. This work may require being away from home for extended periods of time. Knowledge of the travel business or the specific areas of tourism in which you work will be required. Good communication skills are essential. Knowledge of both official languages and an additional language may be required.

Job requirements

  • Flight attendants and flight pursers require the completion of high school and a training program approved by Transport Canada.

Other considerations

General economic conditions will have an impact on the level of business and pleasure travel undertaken by Nova Scotians. Therefore, employment levels will vary from year to year in many of these jobs. Flight pursers/customer service directors require experience as a flight attendant. Ship pursers may require experience as a ship attendant. Flight attendants and ship pursers usually require experience working with the public. There is little mobility between airline pursers and ship pursers. It is an advantage for pursers and flight attendants to speak more than one language.

By the numbers

Quick look

305

employed in 2016

81.7%

employed full-time

0.0%

self employed

63.4%
Icons/female Created with Sketch.
36.6%
Icons/male Created with Sketch.
47.2

median age

Compared to: All Sales and Service

102,605

employed in 2016

59.4%

employed full-time

6.2%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

60.6%

Halifax

19.7%

Cape Breton

9.9%

Annapolis Valley

7.0%

Northern

2.8%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

96.8%

Transportation and Warehousing

3.2%

Other Industries

What is the age of Employment?

42.9%

45-54

19.0%

35-44

14.3%

55-64

9.5%

15-24

9.5%

25-34

Compared to: All Sales and Service

35.7%

25-34

28.6%

35-44

21.4%

55-64

Top levels of education

35.7%

High school

$17,912 median annual income
32.9%

College certificate or diploma

$34,179 median annual income
17.1%

Bachelor's degree

$18,239 median annual income
8.6%

Trades certificate

N/A
4.3%

University certificate or diploma

N/A

Compared to: All Sales and Service

40.4%

High school

$12,982 median annual income
19.9%

College certificate or diploma

$19,514 median annual income
18.8%

Less than high school

$9,486 median annual income
10.0%

Bachelor's degree

$20,807 median annual income
8.0%

Trades certificate

$18,797 median annual income

Education & training

Airline flight attendant

This program is typically offered at the trades/college level.

This instructional program class comprises any program that prepares individuals to apply technical knowledge and skills to the performance of a variety of personal services conducive to the safety and comfort of airline passengers during flight, including verifying tickets, explaining the use of safety equipment, providing passenger services, and responding to in-flight emergencies.

Institutions providing this program

Atlantic Flight Attendant Academy

6148 Quinpool Rd, Suite 200

Halifax, NS B3L 1A3

(902) 422-0339

French as a second language (Canada)

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that focuses on the development of proficiency in reading, writing, and speaking French for those for whom French is not their mother tongue. These programs include courses in the use of basic communication skills to develop and transmit ideas and thoughts in French as well as specialized programs that focus on the development of proficiency in French sufficient to meet specific occupational or academic demands.

Institutions providing this program

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184

Additional resources

There are no additional resources for this occupation.

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