Accommodation Service Managers

(NOC 0632)

in All Management

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation business or of a department within such a company. They work for hotels, motels, resorts, student residences and other accommodation businesses, or they may be self-employed.

Job Outlook

Average

Read more

  • Estimate Moderate growth employment change, 2019-2021
  • Estimate 260 openings due to growth and retirements, 2018-2020
  • Estimate Moderate rate of unemployment in 2019

Compared to: All Management

  • Estimate -245 employment change, 2019-2021
  • Estimate 3210 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The number of tourists in Nova Scotia was much lower than usual in 2020 because of international and interprovincial travel restrictions. Many accommodations reported exceptionally low occupancy rates throughout the year, and several hotels in the Halifax area closed temporarily. Some hotels and resorts were able to make up for the decline in revenue and layoffs by catering to tourists from within the Atlantic Bubble.

Because of the temporary closures, some accommodation service managers were laid off, many of whom have since been rehired. Managers were less affected by staffing changes than those in front-end positions in the accommodations industry. However, some managers have experienced burnout from covering the duties of laid-off staff. Accommodation service managers have experienced a change in tasks and priorities as hotels have adjusted to new sanitization, occupancy, and physical-distancing requirements. Hotels have also been used by those entering the province from outside the Atlantic Region to complete their mandatory two-week isolation period.

Several new hotels have opened in recent years, particularly in the Halifax area, contributing to job opportunities for hotel managers. The potential for travel restrictions to extend into the 2021 tourism season presents a major risk and source of uncertainty for the accommodations industry. For some businesses, this scenario would greatly increase the likelihood of permanent closure and resulting layoffs. Competition for room nights from sharing economy services such as Airbnb may be reducing the demand for conventional accommodations.

The median employment income for the 38% of Accommodation Service Managers who worked full-time, year-round in 2015 was $45,455. Across all occupations in Nova Scotia, the 59% of those who worked full-time, year-round had a median employment income of $43,600. (Source: 2016 Census)

Hourly Pay

N/A

Minimum

N/A

Median

N/A

Maximum

Annual Pay

$2,152

Minimum

$23,819

Median

$92,066

Maximum

Compared to: All Management

Hourly Pay

$16.70

Minimum

$45.17

Median

$58.17

Maximum

Annual Pay

$10,632

Minimum

$55,002

Median

$124,014

Maximum

About the job

Nature of work

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation business or of a department within such a company. They work for hotels, motels, resorts, student residences and other accommodation businesses, or they may be self-employed.

Job duties

Accommodation service managers:

  • Develop, implement and evaluate policies and procedures for the operation of the department or organization.
  • Prepare budgets and monitor revenues and expenses.
  • Participate in the development of pricing and promotional strategies.
  • Negotiate with suppliers for the delivery of materials and supplies.
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions.
  • Recruit and supervise staff, oversee training and set work schedules.
  • Settle customer complaints.

Sample job titles

  • accommodations manager
  • campground manager
  • front desk manager
  • hotel manager
  • innkeeper
  • motel manager
  • reservations manager
  • resort manager
  • university residence manager
  • youth hostel manager

Skills

You need good organizational and managerial skills. An ability to work under pressure is important. You must be decisive. You need to work well with others. Effective spoken and written communication skills are important.

Job requirements

  • A university degree or college diploma in hotel management or other related discipline is usually necessary for managers employed by hotel chains or large accommodation businesses.

Other considerations

Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

By the numbers

Quick look

990

employed in 2016

79.3%

employed full-time

32.8%

self employed

64.6%
Icons/female Created with Sketch.
35.4%
Icons/male Created with Sketch.
52.5

median age

Compared to: All Management

44,250

employed in 2016

91.2%

employed full-time

18.9%

self employed

40.5%
Icons/female Created with Sketch.
59.5%
Icons/male Created with Sketch.
48.7

median age

Where will I likely work?

35.7%

Halifax

20.6%

Cape Breton

17.1%

North Shore

15.1%

Southern

11.6%

Annapolis Valley

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

81.3%

Accommodation and food services

8.0%

Health care and social assistance

3.3%

Arts, entertainment and recreation

2.0%

Real estate and rental and leasing

1.3%

Public administration

What is the age of Employment?

23.0%

45-54

22.0%

65+

22.0%

55-64

16.0%

35-44

12.0%

25-34

6.0%

15-24

Compared to: All Management

30.7%

45-54

23.1%

35-44

21.7%

55-64

14.0%

25-34

7.8%

65+

Top levels of education

28.8%

High school

$18,225 median annual income
22.2%

College Diploma

$22,660 median annual income
20.7%

Bachelor

$41,414 median annual income
8.6%

Trade Certification

$20,852 median annual income
7.1%

Master

$41,629 median annual income

Compared to: All Management

27.2%

Bachelor

$71,875 median annual income
23.8%

High school

$42,294 median annual income
20.4%

College Diploma

$50,256 median annual income
9.1%

Master

$93,261 median annual income
7.2%

Trade Certification

$44,396 median annual income

Education & training

Hospitality Administration/Management

College or University Program

These programs prepare students to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries, hospitality marketing strategies, hospitality planning, management and coordination of franchise and unit operations, business management, accounting and financial management, hospitality transportation and logistics, and hospitality industry policies and regulations.

Institutions providing this program

Mount Saint Vincent University

Halifax, NS

Cape Breton University

Sydney, NS

Nova Scotia Community College - Akerley Campus

Dartmouth, NS

Nova Scotia Community College - Kingstec Campus

Kentville, NS

Nova Scotia Community College - Lunenburg Campus

Bridgewater, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Acadia Entrepreneurship Centre
Various, NS
Canadian Institute of Management - Maritimes
Various, NS
Nova Scotia Tourism Talent
Halifax, NS
Nova Scotia Tourism Human Resource Sector Council
Halifax, NS
Tourism Industry Association of Nova Scotia
Halifax, NS

Additional resources

There are no additional resources for this occupation.