Accommodation Service Managers

(NOC 0632)

in All Management

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Job Outlook

Average

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  • Estimate decline employment change, 2017-2019
  • Estimate 85 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Management

  • Estimate Decline employment change, 2017-2019
  • Estimate 2775 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia, with employment around 850. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation Service Managers most commonly work full-time hours. Furthermore, the jobs are typically permanent positions. With employment conditions being somewhat seasonal, periods of downtime or layoff throughout the year affect some workers. Also, a large percentage of the workforce is self-employed which should be an important consideration for those thinking about employment in the occupation.

The median employment income for 41% of Accommodation Service Managers who worked full-time, year-round in 2015 was $45,455. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$15.01

Minimum

$27.47

Median

$49.45

Maximum

Annual Pay

$2,152

Minimum

$23,819

Median

$92,066

Maximum

Compared to: All Management

Hourly Pay

$15.77

Minimum

$34.97

Median

$57.69

Maximum

Annual Pay

$10,632

Minimum

$55,002

Median

$124,014

Maximum

About the job

Nature of work

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Job duties

Accommodation service managers perform some or all of the following duties:

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment.
  • Prepare budgets and monitor revenues and expenses.
  • Participate in the development of pricing and promotional strategies.
  • Negotiate with suppliers for the provision of materials and supplies.
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions.
  • Recruit and supervise staff, oversee training and set work schedules.
  • Resolve customer complaints.

Sample job titles

  • accommodations manager
  • campground manager
  • front desk manager
  • hotel manager
  • innkeeper
  • motel manager
  • reservations manager
  • resort manager
  • university residence manager
  • youth hostel manager

Skills

To work in these jobs, you need good organizational and managerial skills. An ability to work under pressure is important. You must be decisive. You need to work well with others. Effective communication skills, both written and oral, are also important.

Job requirements

  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.

Other considerations

Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

By the numbers

Quick look

740

employed in 2016

83.4%

employed full-time

33.1%

self employed

64.6%
Icons/female Created with Sketch.
35.4%
Icons/male Created with Sketch.
52.5

median age

Compared to: All Management

44,250

employed in 2016

93.3%

employed full-time

18.6%

self employed

40.5%
Icons/female Created with Sketch.
59.5%
Icons/male Created with Sketch.
48.7

median age

Where will I likely work?

35.9%

Halifax

20.7%

Cape Breton

17.2%

Northern

15.2%

Southern

11.6%

Annapolis Valley

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

80.3%

Accommodation and Food Services

7.9%

Health Care and Social Assistance

3.3%

Information, Culture & Recreation

2.0%

Finance, Insurance, Real Estate & Leasing

1.3%

Public Administration

What is the age of Employment?

38.2%

55-64

29.4%

45-54

12.7%

65+

10.8%

35-44

8.8%

25-34

Compared to: All Management

31.8%

45-54

23.8%

35-44

22.6%

55-64

13.2%

25-34

6.2%

65+

Top levels of education

27.3%

High school

$28,824 median annual income
23.3%

Bachelor's degree

$28,541 median annual income
22.1%

College certificate or diploma

$26,109 median annual income
8.7%

Trades certificate

$29,099 median annual income
7.6%

Less than high school

$27,499 median annual income

Compared to: All Management

27.7%

Bachelor's degree

$66,107 median annual income
23.5%

High school

$37,496 median annual income
20.6%

College certificate or diploma

$45,432 median annual income
9.2%

Master's degree

$81,234 median annual income
7.0%

Trades certificate

$41,701 median annual income

Education & training

Hospitality administration/management - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.

Institutions providing this program

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Hotel, motel, and restaurant management

This program is typically offered at the trades/college level.

This instructional program class comprises any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.

Institutions providing this program

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Acadia Entrepreneurship Centre
Acadia University, Box 142
Wolfville, NS B4P 2R6
Tel: (902) 585-1180
Fax: (902) 585-1057
Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746 
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
Tourism Industry Association of Nova Scotia
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184

Additional resources

There are no additional resources for this occupation.

Job postings

There are currently no job postings for this occupation.