Social and Community Service Workers
(NOC 4212)
in All Education, Law, Government, Social and Community ServicesSocial and community service workers administer and implement a variety of social assistance programs and community services, and help clients deal with personal and social problems. They work for social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school regions, prisons, and other organizations.
Job Outlook
Average
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Compared to: All Education, Law, Government, Social and Community Services
The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to remain largely the same over the next few years. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Social and Community Service Workers most commonly work full-time hours.
The median employment income for 58% of Social and Community Service Workers who worked full-time, year-round in 2015 was $44,343. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$15.00
Minimum$21.00
Median$32.45
MaximumAnnual Pay
$8,266
Minimum$38,472
Median$66,189
MaximumCompared to: All Education, Law, Government, Social and Community Services
Hourly Pay
$14.74
Minimum$33.28
Median$46.76
MaximumAnnual Pay
$5,616
Minimum$44,335
Median$92,599
MaximumAbout the job
Nature of work
Social and community service workers administer and implement a variety of social assistance programs and community services, and help clients deal with personal and social problems. They work for social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school regions, prisons, and other organizations.
Job duties
Social and community service workers:
- Review client background information, interview clients to get case history and prepare intake reports.
- Assess clients' relevant skill strengths and needs.
- Help clients sort out options and develop plans of action while providing necessary support and assistance.
- Assess eligibility for social benefits.
- Refer clients to other social services or help clients locate and use community resources including legal, medical, and financial assistance, housing, employment, transportation, day care and other services.
- Counsel clients living in group homes and half-way houses, supervise their activities, and help in pre-release and release planning.
- Participate in the selection and admission of clients to appropriate programs.
- Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals.
- Meet with clients to assess their progress, give support, and discuss any difficulties or problems.
- Help evaluate the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions.
- Advise and aid social assistance and pensions recipients.
- Provide crisis intervention and emergency shelter services.
- Implement service delivery within the community.
- Maintain contact with other social service agencies and health care providers involved with clients to provide information and get feedback on clients' overall progress.
- Coordinate the volunteer activities of human service agencies, health care facilities, and arts and sports organizations.
- May maintain program statistics for use in evaluation and research.
- May supervise social service support workers and volunteers.
Sample job titles
- addictions worker
- child and youth care practitioner
- community mental health worker
- community services officer - social services
- crisis intervention worker
- group home worker
- life skills coach
- mental health support worker
- parent navigator
- psychological assistant
- social services worker
Skills
You should have an interest in the welfare of others and a desire to help them. Patience, maturity, and good listening skills are important. You must be able to communicate clearly, both in speaking and in writing. Leadership, reasoning and decision-making skills are also necessary. An understanding of human nature is also important. You shall be able to establish relationships with and provide appropriate and culturally responsive interventions for clients. Effective mediation and conflict resolution skills are important. You will need to maintain and promote confidentiality as the norm.
Job requirements
- A college or university program in social work, child and youth care, psychology or other social science or health-related discipline is usually required.
- Social service workers may be required to be a member of a provincial regulatory body in some provinces.
Other considerations
Work experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements for some jobs in this group. Movement to professional occupations in social services like family and marriage counsellors, social workers, and probation and parole officers, is possible with additional training and experience. First Aid and CPR as well as a valid driver’s license may be required for some of these positions. Many positions require the ability to work effectively in flexible situations with variable hours.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Education, Law, Government, Social and Community Services
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
North Shore
Cape Breton
Annapolis Valley
Southern
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Health care and social assistance
Public administration
Other services (except public administration)
Educational services
Professional, scientific and technical services
What is the age of Employment?
25-34
35-44
45-54
55-64
15-24
65+
Compared to: All Education, Law, Government, Social and Community Services
35-44
45-54
25-34
55-64
15-24
Top levels of education
Bachelor
$42,361 median annual incomeCollege Diploma
$36,794 median annual incomeHigh school
$33,204 median annual incomeMaster
$46,956 median annual incomeDiploma Below Bachelor
$43,428 median annual incomeCompared to: All Education, Law, Government, Social and Community Services
Bachelor
$45,929 median annual incomeCollege Diploma
$35,398 median annual incomeMaster
$71,043 median annual incomeHigh school
$29,055 median annual incomeDoctorate
$100,443 median annual incomeEducation & training
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Institutions providing this program
Port Hawkesbury, NS
Biological and Physical Sciences
College or University ProgramThis includes any program that is either a general synthesis of one or more of the biological and physical sciences, or a specialization which draws from the biological and physical sciences.
Child and Youth Care
College or Trades ProgramThese programs prepare individuals to be primary providers of home, family, residential, or institutional-based child care services. They include courses in child growth and development, nutrition; recreation, planning and supervision of play and learning activities, child abuse and neglect prevention, parent-child relationships, and applicable legal and administrative requirements.
Institutions providing this program
Halifax, NS
Child Development
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Community Health Services/Liaison/Counselling
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Institutions providing this program
Community Organization and Advocacy
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Institutions providing this program
Wolfville, NS
Sydney, NS
Developmental Service Worker
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Institutions providing this program
Lower Sackville, NS
Sydney, NS
Family and Community Services
College, Trades, or University ProgramThese programs focus on the development and implementation of public, private, and voluntary support services for individuals, families, and localities and that prepares individuals to function in a variety of occupations promoting family life, and family/community development. They include courses in family systems, human development, social services, community social and economic development, social policy, voluntary sector activities, and outreach and community education.
Forensic Psychology
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Institutions providing this program
Human Development and Family Studies
College, Trades, or University ProgramThese programs focus on basic human developmental and behavioural characteristics of the individual within the context of the family. They include courses in the conditions that influence human growth and development, strategies that promote growth and development across the lifespan, and the study of family systems.
Institutions providing this program
Human Services
College, Trades, or University ProgramThese programs focus on the general study and provision of human and social services to individuals and communities and prepare students to work in public and private human services agencies and organizations. They include courses in the social sciences, psychology, principles of social service, human services policy, planning and evaluation, social services law and administration, and applications to particular issues, services, localities, and populations.
Institutions providing this program
Stellarton, NS
Port Hawkesbury, NS
Intercultural/Multicultural and Diversity Studies
College or University ProgramThese programs focus on the dynamic social relations between and among majority and minority groups and different minority groups, and ways to promote mutual tolerance, inter-group cooperation, and the leadership and management of diverse groups and diversity issues in family, educational, recreational, and work settings. They include courses in ethnic and cultural studies, group psychology, sociology, anthropology, conflict resolution, human services and resources, and applications to various functional environments.
Institutions providing this program
Mental Health Counselling
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Institutions providing this program
Lower Sackville, NS
Neuroscience
University ProgramThese programs focus on the interdisciplinary scientific study of the molecular, structural, physiologic, cognitive, and behavioural aspects of the brain and nervous system. They include courses in molecular and cellular neuroscience, brain science, anatomy and physiology of the central nervous system, molecular and biochemical bases of information processing, behavioural neuroscience, biology of neuropsychiatric disorders, and applications to the clinical sciences and biomedical engineering.
Institutions providing this program
Psychology
College or University ProgramThese programs focus on the scientific study of individual and collective behaviour, the physical and environmental bases of behaviour, and the analysis and treatment of behaviour problems and disorders. They include courses in the principles of the various subfields of psychology, research methods, and psychological assessment and testing methods.
Institutions providing this program
Wolfville, NS
Sydney, NS
Social Work
College or University ProgramThese programs prepare students for the professional practice of social welfare administration and counselling, and focus on the study of organized means of providing basic support services for vulnerable individuals and groups. They include courses in social welfare policy, case work planning, social counselling and intervention strategies, administrative procedures and regulations, and specific applications in areas like child welfare and family services, probation, employment services, and disability counselling.
Institutions providing this program
Sociology
College or University ProgramThese programs focus on the systematic study of human social institutions and social relationships. They include courses in social theory, sociological research methods, social organization and structure, social stratification and hierarchies, dynamics of social change, family structures, social deviance and control, and applications to the study of specific social groups, social institutions, and social problems.
Institutions providing this program
Wolfville, NS
Sydney, NS
Substance Abuse/Addiction Counseling
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Institutions providing this program
Youth Services/Administration
College, Trades, or University ProgramThese programs prepare students to plan, manage, and implement social services for children, youth, and families. They include courses in child development and psychology, adolescence, family studies, social work, social services administration, juvenile and family law, program and facilities planning, youth leadership, counselling, probation, casework, applicable procedures, and regulations, and professional standards and ethics.
Institutions providing this program
Truro, NS
Employment requirements & contacts
Regulations
Professional Designation: Professional designation exists and shows that the holder has met the standards for the job. Employers may require professional designation, but professional designation is not necessary to do this work.
Contacts
Additional resources
There are no additional resources for this occupation.