Receptionists

(NOC 1414)

in All Business, Finance, and Administration

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Job Outlook

Average

Read more

  • Estimate Weak growth employment change, 2017-2019
  • Estimate 350 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Business, Finance, and Administration

  • Estimate Moderate growth employment change, 2017-2019
  • Estimate 6600 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Receptionists may either be working full-time or part-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 41% of Receptionists who worked full-time, year-round in 2015 was $32,177. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$11.55

Minimum

$16.25

Median

$22.75

Maximum

Annual Pay

$4,496

Minimum

$21,099

Median

$40,836

Maximum

Compared to: All Business, Finance, and Administration

Hourly Pay

$13.00

Minimum

$21.03

Median

$35.90

Maximum

Annual Pay

$6,754

Minimum

$36,515

Median

$70,271

Maximum

About the job

Nature of work

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Job duties

The following is a summary of the main duties for some jobs in this group:

  • Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.
  • Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

Sample job titles

  • dental receptionist
  • emergency admitting clerk
  • front desk clerk (except hotel)
  • hospital admitting clerk
  • information desk clerk
  • medical office assistant
  • office receptionist
  • reception clerk
  • receptionist
  • switchboard operator

Skills

Good communication and interpersonal skills are critical. Familiarity with computer software and other office equipment is needed and a willingness to learn and adapt to continually changing technology is also important. Your work must be accurate, and you should enjoy repetitive tasks. You should also be cooperative and able to work as part of a team.

Job requirements

  • Completion of high school is usually required.
  • On-the-job training may be provided.

Other considerations

Some receptionists are required to be bilingual or multilingual to perform their duties. Progression to supervisory positions is possible with experience.

By the numbers

Quick look

2,915

employed in 2016

67.5%

employed full-time

0.9%

self employed

93.4%
Icons/female Created with Sketch.
6.6%
Icons/male Created with Sketch.
43.8

median age

Compared to: All Business, Finance, and Administration

63,775

employed in 2016

81.3%

employed full-time

6.6%

self employed

73.4%
Icons/female Created with Sketch.
26.6%
Icons/male Created with Sketch.
47.9

median age

Where will I likely work?

51.8%

Halifax

14.0%

Northern

12.1%

Annapolis Valley

11.4%

Cape Breton

10.7%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

43.0%

Health Care and Social Assistance

10.5%

Other Services

9.3%

Retail Trade

5.5%

Other Professional Services

5.0%

Finance, Insurance, Real Estate & Leasing

What is the age of Employment?

22.3%

25-34

20.4%

15-24

19.6%

45-54

19.0%

35-44

14.8%

55-64

3.6%

65+

Compared to: All Business, Finance, and Administration

36.5%

45-54

28.0%

55-64

18.6%

35-44

10.7%

65+

6.0%

25-34

Top levels of education

39.5%

College certificate or diploma

$32,865 median annual income
33.0%

High school

$28,269 median annual income
10.9%

Bachelor's degree

$29,590 median annual income
6.2%

Trades certificate

$30,153 median annual income
6.0%

Less than high school

$18,514 median annual income

Compared to: All Business, Finance, and Administration

34.4%

College certificate or diploma

$33,837 median annual income
23.7%

High school

$30,074 median annual income
22.9%

Bachelor's degree

$39,473 median annual income
5.8%

Trades certificate

$32,871 median annual income
4.7%

Less than high school

$23,775 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Adult Learning

PO Box 220

Halifax, NS B3J 2M4

(866) 679-6722

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

General office occupations and clerical services

This program may be offered at the college, trades, or university level.

This instructional program class includes any program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. These programs include courses in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.

Institutions providing this program

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Centre for Distance Education

222 George Street, Suite C

Sydney, NS B1P 1J3

(866) 446-5898

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

National Receptionists Association
,

Additional resources

There are no additional resources for this occupation.

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