General Office Support Workers
(NOC 1411)
in All Business, Finance, and AdministrationGeneral office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents like contracts and requisitions and do general clerical duties according to procedures. They work in offices throughout the public and private sectors.
Job Outlook
Average
Read more
Compared to: All Business, Finance, and Administration
A moderate number of general office support workers were laid off in March and April due the temporary closure of certain types of business. Many have since been rehired. Workers in this occupation are spread across several different industries, some of which may have been affected more than others by COVID-19. Those in hospitals and government organizations are far less likely to have been laid off than those in harder hit industries, like retail. With the increase of virtual communication, sanitization, and occupancy restrictions due the pandemic, many office support workers have experienced a change in work tasks.
Total employment in this occupation is expected to decline. Improvements in administrative software and other technological advancements have automated some of the simpler tasks performed by office support workers. As a result, the remaining positions have become more skilled. Vacancies created by retirements are a main source of opportunities. Presently, there are many qualified jobseekers for vacancies in this occupation. Successful job applicants are likely to be distinguished by amount of experience or industry-specific skills.
The median employment income for the 49% of General Office Support Workers who worked full-time, year-round in 2015 was $39,226. Across all occupations in Nova Scotia, the 59% of those who worked full-time, year-round had a median employment income of $43,600. (Source: 2016 Census)
Hourly Pay
$13.57
Minimum$20.00
Median$27.40
MaximumAnnual Pay
$6,155
Minimum$30,706
Median$52,565
MaximumCompared to: All Business, Finance, and Administration
Hourly Pay
$14.00
Minimum$27.85
Median$38.46
MaximumAnnual Pay
$6,754
Minimum$36,515
Median$70,271
MaximumAbout the job
Nature of work
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents like contracts and requisitions and do general clerical duties according to procedures. They work in offices throughout the public and private sectors.
Job duties
General office support workers:
- Prepare communication, reports, statements, forms, presentations, applications and other documents from notes or Dictaphone.
- Respond to telephone, in person or electronic questions or forward to appropriate person.
- Give general information to staff, clients and the public about company or program rules, regulations and procedures.
- Photocopy and collate documents for sharing, mailing and filing.
- Sort and file documents according to filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials.
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
- Process incoming and outgoing mail.
- Send and receive messages and documents using fax machine or e-mail.
- Help with administrative procedures like budget submissions, contracts administration and work schedules.
- Maintain inventory of office supplies, order supplies as required and arrange for office equipment servicing.
- May complete basic bookkeeping tasks like preparing invoices and bank deposits.
- May sort, process and verify receipts, expenditures, forms and other documents.
- May organize the flow of work for other office support workers.
Sample job titles
- administrative clerk
- aircraft records clerk
- file and classification clerk
- filing clerk
- general office worker
- medical records clerk
- office assistant
- office clerk
- records filing-system clerk
- technical records clerk
- ward clerk - hospital
- warranty clerk
Skills
Good communication and interpersonal skills are important, along with a willingness to learn and adapt to continually changing equipment and software. Your work must be accurate, and you should enjoy repetitive tasks. Familiarity with computer software and other office equipment is needed. You should also be cooperative and able to work as part of a team.
Job requirements
- High school is usually required.
- High school or college business or commercial courses are usually required.
Other considerations
The use of computer technology to the tasks done by many clerks means that a solid foundation in computer skills is often necessary for entry into these jobs. Workers should be able to adapt to changes in technology. Some clerical experience may be required and on-the-job training may also be provided. Movement to supervisor, office management or officer level is possible with experience and additional training.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Business, Finance, and Administration
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
North Shore
Cape Breton
Annapolis Valley
Southern
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Health care and social assistance
Public administration
Retail trade
Finance and insurance
Construction
What is the age of Employment?
45-54
55-64
35-44
25-34
15-24
65+
Compared to: All Business, Finance, and Administration
45-54
55-64
35-44
25-34
65+
Top levels of education
College Diploma
$32,865 median annual incomeHigh school
$28,269 median annual incomeBachelor
$29,590 median annual incomeLess than high school
$18,514 median annual incomeTrade Certification
$30,153 median annual incomeCompared to: All Business, Finance, and Administration
College Diploma
$36,304 median annual incomeHigh school
$32,903 median annual incomeBachelor
$41,755 median annual incomeTrade Certification
$34,807 median annual incomeLess than high school
$23,174 median annual incomeEducation & training
Administrative Assistant and Secretarial Science
College, Trades, or University ProgramThese programs prepare students for the duties of administrative assistants and/or secretaries and stenographers. They include courses in business communications, principles of business law, word processing and data entry, office machines operation and maintenance, office procedures, public relations, secretarial accounting, filing systems and records management, and report preparation.
Institutions providing this program
Halifax, NS
Halifax, NS
Sydney, NS
Sydney, NS
Stellarton, NS
Port Hawkesbury, NS
Adult High School Diploma or Equivalent
High School ProgramThe Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Various, NS
Various, NS
Business Administration and Management
College, Trades, or University ProgramThese programs prepare students to plan, organize, direct, and control the functions and processes of a firm or organization. They include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.
Institutions providing this program
Lower Sackville, NS
Halifax, NS
Wolfville, NS
Sydney, NS
Truro, NS
Stellarton, NS
Port Hawkesbury, NS
Business/Commerce
College, Trades, or University ProgramThese programs focus on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. They prepare students to apply business principles and techniques in various occupational settings.
Institutions providing this program
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.