General Office Workers (Excluding Receptionists)

(NOC 1411, 1415, 1416)

in All NS Occupations

General office workers are involved in performing general clerical and typing duties according to established procedures. Personnel clerks assist personnel officers and human resources specialists. They are employed in personnel departments throughout the private and public sectors. Court clerks call court to order, prepare records of court proceedings, and maintain exhibits. Court clerks are employed by federal, provincial and municipal courts.

Job Outlook

Average

Read more

  • Estimate Decline employment change, 2017-2019
  • Estimate 200 openings due to growth and retirements, 2017-2019
  • Estimate High rate of unemployment in 2016

Compared to: All NS Occupations

  • Estimate Weak growth employment change, 2017-2019
  • Estimate 33315 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. General Office Workers (Excluding Receptionists) most commonly work full-time hours. Furthermore, the jobs are typically temporary positions (such as a term, contract, or casual work).

The median employment income for 52% of General Office Workers (Excluding Receptionists) who worked full-time, year-round in 2015 was $39,386. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$12.00

Minimum

$20.00

Median

$26.63

Maximum

Annual Pay

$6,384

Minimum

$31,401

Median

$53,356

Maximum

Compared to: All NS Occupations

Hourly Pay

$11.00

Minimum

$19.89

Median

$40.00

Maximum

Annual Pay

$2,872

Minimum

$29,983

Median

$83,126

Maximum

About the job

Nature of work

General office workers are involved in performing general clerical and typing duties according to established procedures. Personnel clerks assist personnel officers and human resources specialists. They are employed in personnel departments throughout the private and public sectors. Court clerks call court to order, prepare records of court proceedings, and maintain exhibits. Court clerks are employed by federal, provincial and municipal courts.

Job duties

General office support workers perform some or all of the following duties:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or Dictaphone.
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person.
  • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures.
  • Photocopy and collate documents for distribution, mailing and filing.
  • Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials.
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
  • Process incoming and outgoing mail, manually or electronically.
  • Send and receive messages and documents using fax machine or electronic mail.
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules.
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment.
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
  • May sort, process and verify receipts, expenditures, forms and other documents.
  • May organize the flow of work for other office support workers.

Personnel clerks perform some or all of the following duties:

  • Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications.
  • Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities.
  • Respond to telephone and written enquiries from staff and the general public regarding personnel matters.
  • Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks.
  • Administer and score employment tests, such as keyboarding and proofreading tests.
  • Arrange for in-house and external training activities.

Court clerks perform some or all of the following duties:

  • Call courts of law to order; read charges; take pleas from defendants; swear in witnesses and perform other clerical functions in the courtrooms.
  • Prepare court files, court dockets and other documents.
  • Record main court proceedings, including pleas, names of witnesses, dates, times and rulings.
  • Manage care and custody of court exhibits.
  • Prepare documents for and participate in jury selection.
  • Update and maintain court office paper and electronic indexes and files on actions taken by court or in response to court decisions.
  • Receive, disburse and account for fines, fees and trust monies.
  • Assist the public in court offices.

Sample job titles

  • court clerk
  • human resources assistant
  • judicial clerk
  • office assistant
  • office clerk
  • personnel clerk
  • records clerk
  • staffing assistant
  • training clerk
  • typist
  • ward clerk - hospital

Skills

Good communication and interpersonal skills are important, along with a willingness to learn and adapt to continually changing equipment and software. Your work must be accurate, and you should enjoy repetitive tasks. Familiarity with computer software and other office equipment is needed. You should also be cooperative and able to work as part of a team.

Job requirements

  • Completion of high school is usually required.
  • Completion of high school or college business or commercial courses is usually required.

Other considerations

The widespread application of computer technology to the duties performed by many clerks means that a solid foundation in computer skills is often necessary for entry into these jobs. As well, workers should be able to adapt to changes in technology. Some clerical experience may be required and on-the-job training may also be provided. Progression to supervisory, office management or officer level is possible with experience and additional training.

By the numbers

Quick look

6,510

employed in 2016

76.9%

employed full-time

3.5%

self employed

84.6%
Icons/female Created with Sketch.
15.4%
Icons/male Created with Sketch.
N/A

median age

Compared to: All NS Occupations

427,305

employed in 2016

78.0%

employed full-time

10.0%

self employed

49.2%
Icons/female Created with Sketch.
50.8%
Icons/male Created with Sketch.
47.9

median age

Where will I likely work?

48.6%

Halifax

14.6%

Northern

14.0%

Cape Breton

12.3%

Annapolis Valley

10.4%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

23.9%

Health Care and Social Assistance

21.9%

Public Administration

9.4%

Retail Trade

6.5%

Finance, Insurance, Real Estate & Leasing

4.6%

Construction

What is the age of Employment?

27.5%

45-54

22.3%

55-64

18.8%

35-44

15.2%

25-34

11.9%

15-24

4.5%

65+

Compared to: All NS Occupations

36.5%

45-54

28.0%

55-64

18.6%

35-44

10.7%

65+

6.0%

25-34

Top levels of education

37.8%

College certificate or diploma

$50,642 median annual income
29.5%

High school

$45,322 median annual income
15.3%

Bachelor's degree

$54,679 median annual income
6.1%

Less than high school

N/A
5.7%

Trades certificate

$51,054 median annual income

Compared to: All NS Occupations

34.4%

College certificate or diploma

$33,837 median annual income
23.7%

High school

$30,074 median annual income
22.9%

Bachelor's degree

$39,473 median annual income
5.8%

Trades certificate

$32,871 median annual income
4.7%

Less than high school

$23,775 median annual income

Education & training

Administrative assistant and secretarial science - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that generally prepares individuals to perform the duties of administrative assistants and/or secretaries and stenographers. These programs include courses in business communications, principles of business law, word processing and data entry, office machines operation and maintenance, office procedures, public relations, secretarial accounting, filing systems and records management, and report preparation.

Institutions providing this program

Cape Breton Business College

315 Jamieson Street PO Box 33 Whitney Pier

Sydney, NS B1N 3B1

(902) 564-2222

Maritime Business College - Dartmouth

45 Ochterloney Street, Suite 100

Dartmouth, NS B2Y 2N6

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Island Career Academy

721 Alexandra Street

Sydney, NS B1S 2H4

(902) 564-6112

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Institute of Technology Campus

5685 Leeds Street

Halifax, NS B3K 2T3

(902) 491-6722

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Nova Scotia Community College - Online Learning

Unit 37, 115 Chain Lake Drive

Halifax, NS B3S 1B3

(877) 491-6774

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Annapolis Valley Campus

50 Elliott Road

Lawrencetown, NS B0S 1M0

(902) 825-3491

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Institute of Technology Campus

5685 Leeds Street

Halifax, NS B3K 2T3

(902) 491-6722

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Shelburne Campus

PO Box 760, 1575 Lake Road

Shelburne, NS B0T 1W0

(902) 875-8640

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Business administration and management - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. These programs include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.

Institutions providing this program

Maritime Business College - Dartmouth

45 Ochterloney Street, Suite 100

Dartmouth, NS B2Y 2N6

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Success College

800 Sackville Drive

Lower Sackville, NS B4E 1R8

(902) 865-8283

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Nova Scotia Community College - Online Learning

Unit 37, 115 Chain Lake Drive

Halifax, NS B3S 1B3

(877) 491-6774

Business/commerce - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

University of King's College

6350 Coburg Road

Halifax, NS B3H 2A1

(902) 422-1271

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

General office occupations and clerical services

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. These programs include courses in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.

Institutions providing this program

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Centre for Distance Education

222 George Street, Suite C

Sydney, NS B1P 1J3

(866) 446-5898

Human resources management/personnel administration - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that generally prepares individuals to manage the development of human capital in organizations, and to provide related services to individuals and groups. These programs include courses in personnel and organization policy, human resource dynamics and flows, labour relations, sex roles, civil rights, human resources laws and regulations, motivation and compensation systems, work systems, career management, employee testing and assessment, recruitment and selection, managing employee and job training programs, and the management of human resources programs and operations.

Institutions providing this program

Island Career Academy

721 Alexandra Street

Sydney, NS B1S 2H4

(902) 564-6112

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

International Association of Administrative Professionals (IAAP)
10502 N Ambassador Dr., Ste. 100
Kansas City, Missouri 64153
Tel: (816) 891-6600
Fax: (816) 891-9118

Additional resources

There are no additional resources for this occupation.

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