Insurance Adjusters and Claims Examiners

(NOC 1312)

in All Business, Finance, and Administration

Insurance adjusters investigate insurance claims on behalf of insurance companies and government insurers and determine the validity and the amount of loss or damages covered by insurance policies. They work for claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They work at head offices or branches of insurance companies.

Job Outlook

Average

Read more

  • Estimate Decline slightly employment change, 2019-2021
  • Estimate 25 openings due to growth and retirements, 2018-2020
  • Estimate Low rate of unemployment in 2019

Compared to: All Business, Finance, and Administration

  • Estimate -1305 employment change, 2019-2021
  • Estimate 4210 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Insurance Adjustors and Claims Examiners most commonly work full-time hours.

The median employment income for 81% of Insurance Adjustors and Claims Examiners who worked full-time, year-round in 2015 was $60,642. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$17.50

Minimum

$28.21

Median

$38.46

Maximum

Annual Pay

$26,492

Minimum

$57,715

Median

$89,229

Maximum

Compared to: All Business, Finance, and Administration

Hourly Pay

$14.00

Minimum

$27.85

Median

$38.46

Maximum

Annual Pay

$6,754

Minimum

$36,515

Median

$70,271

Maximum

About the job

Nature of work

Insurance adjusters investigate insurance claims on behalf of insurance companies and government insurers and determine the validity and the amount of loss or damages covered by insurance policies. They work for claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They work at head offices or branches of insurance companies.

Job duties

Insurance adjusters:

  • Investigate circumstances surrounding insurance claims to determine validity of claim.
  • Inspect vehicle, home or other property damage.
  • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports.
  • Determine amount of loss or damages covered by insurance policies.
  • Negotiate settlement of claims.
  • Prepare adjustment reports.

Insurance claims examiners:

  • Review, examine, calculate and authorize insurance claims investigated by insurance adjusters.
  • Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage.
  • Make sure claims are valid and settlements are made according to company practices and procedures.
  • Consult lawyers, doctors or other relevant individuals to discuss insurance claims.
  • Approve vehicle, fire, life, disability, dental or other insurance claims.

Sample job titles

  • claims consultant
  • disability claims examiner
  • insurance adjuster
  • insurance inspector
  • liability adjuster
  • medical claims assessor
  • motor vehicle claims adjuster
  • property adjuster - insurance
  • settlement specialist

Skills

You must be organized, analytical, and decisive. You need good spoken and written communication skills. You need good interpersonal skills, especially when dealing with clients who are upset or experiencing stress. You must be able to work as part of a team. Knowledge of medical terminology and computer skills are helpful.

Job requirements

  • High school is required.
  • A bachelor's degree, college diploma or some post-secondary education or several years of experience as a clerk in the claims department or other general insurance experience.
  • Several years of on-the-job training and completion of insurance industry courses and training programs.
  • Independent adjusters need a provincial licence issued by the Superintendent of Insurance in the province of employment.

Other considerations

Completion of educational programs through the Insurance Institute of Canada or its provincial counterparts entitles insurance adjusters and claims examiners to professional recognition as a Chartered Insurance Professional (CIP), and with additional university courses, as a Fellow Chartered Insurance Professional (FCIP).

By the numbers

Quick look

805

employed in 2016

95.7%

employed full-time

1.9%

self employed

60.2%
Icons/female Created with Sketch.
39.8%
Icons/male Created with Sketch.
45.4

median age

Compared to: All Business, Finance, and Administration

63,775

employed in 2016

78.4%

employed full-time

6.6%

self employed

73.4%
Icons/female Created with Sketch.
26.6%
Icons/male Created with Sketch.
47.9

median age

Where will I likely work?

75.3%

Halifax

9.9%

Annapolis Valley

6.2%

North Shore

4.9%

Cape Breton

3.7%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

97.2%

Finance and insurance

1.4%

Administrative and support, waste management and remediation services

1.4%

Public administration

What is the age of Employment?

32.0%

45-54

25.0%

35-44

20.0%

25-34

19.0%

55-64

3.0%

15-24

2.0%

65+

Compared to: All Business, Finance, and Administration

26.3%

45-54

22.6%

55-64

19.4%

35-44

16.7%

25-34

7.5%

65+

Top levels of education

35.4%

Bachelor

$60,303 median annual income
33.5%

College Diploma

$55,968 median annual income
21.7%

High school

$44,111 median annual income
5.6%

Trade Certification

$55,282 median annual income
2.5%

Diploma Below Bachelor

N/A

Compared to: All Business, Finance, and Administration

33.8%

College Diploma

$36,304 median annual income
23.8%

High school

$32,903 median annual income
22.8%

Bachelor

$41,755 median annual income
5.8%

Trade Certification

$34,807 median annual income
4.9%

Less than high school

$23,174 median annual income

Education & training

Adult High School Diploma or Equivalent

High School Program

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College - Adult Learning

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Business/Commerce

College, Trades, or University Program

These programs focus on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. They prepare students to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

Saint Mary's University

Halifax, NS

Employment requirements & contacts

Regulations

Insurance Adjusters

Right to Title and Practice: This job is regulated. The job title is protected, and you may not use it without a professional licence. A licence shows that the holder has met provincial requirements and is required to legally do this work.

Regulating body:
Nova Scotia Department of Finance and Treasury Board- Office of the Superintendent of Insurance
PO Box 2271
Halifax, NS B3J 3C8
(902) 424-6331
(902) 424-1298

Contacts

Financial Advisors Association of Canada
Toronto, ON
Canadian Independent Adjusters' Association
Barrie, ON
Canadian Life and Health Insurance Association
Toronto, ON

Additional resources

There are no additional resources for this occupation.

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