Insurance Adjusters and Claims Examiners

(NOC 1312)

in All Business, Finance, and Administration

Insurance adjusters investigate insurance claims on behalf of insurance companies and government insurers and determine the validity and the amount of loss or damages covered by insurance policies. They work for claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They work at head offices or branches of insurance companies.

Job Outlook

average

Read more

  • Estimate Moderate growth employment change, 2021-2023
  • Estimate 60 openings due to growth and retirements, 2021-2023
  • Estimate Moderate rate of unemployment in 2022

Compared to: All Business, Finance, and Administration

  • Estimate 3555 employment change, 2021-2023
  • Estimate 9370 openings due to growth and retirements, 2021-2023
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Insurance Adjustors and Claims Examiners most commonly work full-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common. Also, a average portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

Hourly Pay

$19.23

Minimum

$31.79

Median

$39.56

Maximum

Annual Pay

$26,492

Minimum

$57,715

Median

$89,229

Maximum

Compared to: All Business, Finance, and Administration

Hourly Pay

$15.00

Minimum

$23.00

Median

$38.50

Maximum

Annual Pay

$6,754

Minimum

$36,515

Median

$70,271

Maximum

About the job

Nature of work

Insurance adjusters investigate insurance claims on behalf of insurance companies and government insurers and determine the validity and the amount of loss or damages covered by insurance policies. They work for claims departments of insurance companies or as independent adjusters. Insurance claims examiners examine claims investigated by insurance adjusters and authorize payments. They work at head offices or branches of insurance companies.

Job duties

Insurance adjusters:

  • Investigate circumstances surrounding insurance claims to determine validity of claim.
  • Inspect vehicle, home or other property damage.
  • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports.
  • Determine amount of loss or damages covered by insurance policies.
  • Negotiate settlement of claims.
  • Prepare adjustment reports.

Insurance claims examiners:

  • Review, examine, calculate and authorize insurance claims investigated by insurance adjusters.
  • Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage.
  • Make sure claims are valid and settlements are made according to company practices and procedures.
  • Consult lawyers, doctors or other relevant individuals to discuss insurance claims.
  • Approve vehicle, fire, life, disability, dental or other insurance claims.

Sample job titles

  • claims consultant
  • disability claims examiner
  • insurance adjuster
  • insurance inspector
  • liability adjuster
  • medical claims assessor
  • motor vehicle claims adjuster
  • property adjuster - insurance
  • settlement specialist

Skills

  • You must be organized, analytical, and decisive. You need good spoken and written communication skills. You need good interpersonal skills, especially when dealing with clients who are upset or experiencing stress. You must be able to work as part of a team. Knowledge of medical terminology and computer skills are helpful.

Job requirements

  • High school is required.
  • A bachelor's degree, college diploma or some post-secondary education or several years of experience as a clerk in the claims department or other general insurance experience.
  • Several years of on-the-job training and completion of insurance industry courses and training programs.
  • Independent adjusters need a provincial licence issued by the Superintendent of Insurance in the province of employment.

Other considerations

  • Completion of educational programs through the Insurance Institute of Canada or its provincial counterparts entitles insurance adjusters and claims examiners to professional recognition as a Chartered Insurance Professional (CIP), and with additional university courses, as a Fellow Chartered Insurance Professional (FCIP).

By the numbers

Quick look

805

employed in 2016

95.7%

employed full-time

1.9%

self employed

60.2%
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39.8%
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45.4

median age

Compared to: All Business, Finance, and Administration

63,775

employed in 2016

78.4%

employed full-time

6.6%

self employed

73.4%
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26.6%
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47.9

median age

Where will I likely work?

75.3%

Halifax

$60,146 median annual income
9.9%

Annapolis Valley

$42,813 median annual income
6.2%

North Shore

$45,401 median annual income
4.9%

Cape Breton

$58,596 median annual income
3.7%

Southern

N/A

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

97.2%

Finance and insurance

1.4%

Administrative and support, waste management and remediation services

1.4%

Public administration

What is the age of Employment?

32.0%

45-54

25.0%

35-44

20.0%

25-34

19.0%

55-64

3.0%

15-24

2.0%

65+

Compared to: All Business, Finance, and Administration

26.3%

45-54

22.6%

55-64

19.4%

35-44

16.7%

25-34

7.5%

65+

Top levels of education

35.4%

Bachelor

$60,303 median annual income
33.5%

College Diploma

$55,968 median annual income
21.7%

High school

$44,111 median annual income
5.6%

Trade Certification

$55,282 median annual income
2.5%

Diploma Below Bachelor

N/A

Compared to: All Business, Finance, and Administration

33.8%

College Diploma

$36,304 median annual income
23.8%

High school

$32,903 median annual income
22.8%

Bachelor

$41,755 median annual income
5.8%

Trade Certification

$34,807 median annual income
4.9%

Less than high school

$23,174 median annual income

Education & training

Business/Commerce

College, Trades, or University Program

These programs focus on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. They prepare students to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

Saint Mary's University

Halifax, NS

High School Diploma or Equivalent

High School Program

Adults without a high school diploma can contact the Nova Scotia School for Adult Learning (NSSAL) for tuition-free programming across the province. NSSAL oversees adult education programs in Nova Scotia. NSSAL partners with the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations to deliver programs. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

Regulations

Insurance Adjusters

Right to Title and Practice: This job is regulated. The job title is protected, and you may not use it without a professional licence. A licence shows that the holder has met provincial requirements and is required to legally do this work.

Regulating body:
Nova Scotia Department of Finance and Treasury Board- Office of the Superintendent of Insurance
Halifax, NS

Contacts

Financial Advisors Association of Canada
Toronto, ON
Canadian Independent Adjusters' Association
Barrie, ON
Canadian Life and Health Insurance Association
Toronto, ON

Additional resources

There are no additional resources for this occupation.

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