Ground and Water Transport Ticket Agents, Cargo Service Representatives and Related Clerks
(NOC 6524)
in All Sales and ServiceThese workers quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to help travellers. They work for bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit employers and by travel wholesalers.
Job Outlook
Undetermined
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Compared to: All Sales and Service
This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Ground and Water Transport Ticket Agents, Cargo Service Representatives, and Related Clerks most commonly work full-time hours.
The median employment income for 50% of Ground and Water Transport Ticket Agents, Cargo Service Representatives, and Related Clerks who worked full-time, year-round in 2015 was $. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$12.95
Minimum$15.00
Median$28.42
MaximumAnnual Pay
N/A
Minimum$37,399
MedianN/A
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$18.36
Median$22.50
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
These workers quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to help travellers. They work for bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit employers and by travel wholesalers.
Job duties
Ticket agents:
- Answer customer questions, quote prices and help clients in planning travel times and routes.
- Reserve seats for tour companies, travel agencies, wholesalers and the general public.
- Issue tickets, handle cash transactions and check baggage.
- Take and record bookings for package tours from retail travel agencies and give information about available openings when working for wholesale travel companies.
Cargo service representatives:
- Quote price and rates for cargo shipment.
- Calculate shipment costs including charges for services and insurance using rate tables and schedules.
- Prepare and maintain shipping and other documents.
- Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships.
- Find lost or misdirected passenger baggage or cargo shipment.
Sample job titles
- bus ticket agent
- cargo customer service representative
- counter service agent
- freight agent
- luggage checker
- railway passenger agent
- reservations clerk - cruise line
- ship cargo agent
- station agent
- stowage clerk
- ticket agent
Skills
You should be poised, organized, tactful, and patient. Interpersonal skills and the ability to deal comfortably with strangers are important. You should be resourceful and able to handle the unexpected. Knowledge of the travel industry will be required. Good communication skills are also necessary. Knowledge of both official languages and an additional language may be required.
Job requirements
- High school is usually required.
- Up to 10 weeks of training may be provided.
Other considerations
Many of these jobs are influenced by tourism activity in Nova Scotia. Employment levels vary throughout the year and from year to year. Employment tends to peak in the summer months. Ticket agents and cargo service representatives may do the same duties depending on the size and location of the operations. Movement to supervisor positions is possible through experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Cape Breton
North Shore
Halifax
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Transportation and warehousing
What is the age of Employment?
25-34
35-44
55-64
Compared to: All Sales and Service
15-24
45-54
25-34
55-64
35-44
Top levels of education
High school
N/ACollege Diploma
N/ADiploma Below Bachelor
N/ADiploma Above Bachelor
N/ACompared to: All Sales and Service
High school
$15,705 median annual incomeLess than high school
$9,866 median annual incomeCollege Diploma
$20,644 median annual incomeBachelor
$21,262 median annual incomeTrade Certification
$21,234 median annual incomeEducation & training
Adult High School Diploma or Equivalent
High School ProgramThe Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Various, NS
Various, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.