Mail and Message Distribution Supervisors

Nature of work

Mail and message distribution workers supervisors coordinate and supervise the activities of Mail and message distribution workers. They work for Canada Post Corporation, courier companies, governments and large corporations.

Job duties

Supervisors in this group:

• Coordinate, assign and review the work of postal clerks, letter carriers and couriers.
• Create work schedules and procedures and coordinate activities with other work units or departments.
• Solve work problems and prepare progress and other reports.
• Train workers in job duties, safety procedures and company policies.
• Request supplies and materials.
• Make sure computer systems and equipment work and arrange for maintenance and repairs.
• May perform the same duties as workers supervised.

Sample job titles

• courier service supervisor
• letter carriers supervisor
• mail and postal clerks supervisor
• mail room supervisor
• messenger service supervisor
• postal station supervisor
• postmaster/mistress

Skills

• Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems. Several years of experience in the job supervised are usually required to progress to the supervisory level.

Job requirements

• High school is required.
• Several years of experience in the job supervised are usually required.

Other considerations

• The duties performed by these supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.

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