Other Business Services Managers

(NOC 0125)

in All Management

Managers in this group plan, organize, direct, control and evaluate the operations of companies that provide services to business. They make sure quality services are provided and that clients are satisfied. They work in fields like management consulting, market research, personnel and payroll services, contact centre services and security services.

Job Outlook

Average

Read more

  • Estimate Decline slightly employment change, 2019-2021
  • Estimate 30 openings due to growth and retirements, 2018-2020
  • Estimate Moderate rate of unemployment in 2019

Compared to: All Management

  • Estimate -245 employment change, 2019-2021
  • Estimate 3210 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Other Business Services Managers most commonly work full-time hours. Also, a fair portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

The median employment income for 76% of Other Business Services Managers who worked full-time, year-round in 2015 was $47,927. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$16.83

Minimum

$38.46

Median

$55.29

Maximum

Annual Pay

$2,839

Minimum

$43,774

Median

$111,953

Maximum

Compared to: All Management

Hourly Pay

$16.70

Minimum

$45.17

Median

$58.17

Maximum

Annual Pay

$10,632

Minimum

$55,002

Median

$124,014

Maximum

About the job

Nature of work

Managers in this group plan, organize, direct, control and evaluate the operations of companies that provide services to business. They make sure quality services are provided and that clients are satisfied. They work in fields like management consulting, market research, personnel and payroll services, contact centre services and security services.

Job duties

Managers in this group:

  • Manage the operations of an organization or department that provides insurance services, credit services, investment services, real estate, advertising, management consulting, market research, or a bank or similar financial institution.
  • Plan, develop and organize the policies and procedures of these organizations.
  • Develop action plans, provide expertise in response to client needs, and support and advise project teams.
  • Direct staff in the development and implementation of service quality assessment strategies.
  • Manage budgets for client projects, contracts, equipment and supplies.
  • Represent the company within various economic and social organizations.
  • Help staff with administrative or technical problems.
  • Hire, train and supervise staff.

Sample job titles

  • accounting firm manager
  • contact centre manager
  • employment agency manager
  • energy asset joint venture manager
  • legal firm manager
  • management consulting service manager
  • market research service manager
  • nursing registry manager
  • payroll service manager
  • personnel agency manager
  • professional services manager - business services
  • security service manager

Skills

You need strong leadership qualities and an ability to motivate others. You need excellent organizational, problem-solving, planning, and decision-making skills. You must have confidence and initiative, and you need excellent communication and interpersonal skills.

Job requirements

  • A university degree or college diploma in a related field.
  • Several years of experience within the appropriate business service provided.
  • Licences, certificates or registration may be necessary for some business services managers. For example, accounting firm managers usually need accounting certification.
  • University studies in business administration may be necessary.

Other considerations

Movement to senior management positions is possible with experience.

By the numbers

Quick look

620

employed in 2016

89.5%

employed full-time

35.5%

self employed

39.5%
Icons/female Created with Sketch.
60.5%
Icons/male Created with Sketch.
50.1

median age

Compared to: All Management

44,250

employed in 2016

91.2%

employed full-time

18.9%

self employed

40.5%
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59.5%
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48.7

median age

Where will I likely work?

65.3%

Halifax

10.5%

Cape Breton

9.7%

North Shore

8.1%

Southern

6.5%

Annapolis Valley

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

38.9%

Administrative and support, waste management and remediation services

18.5%

Professional, scientific and technical services

5.6%

Manufacturing

4.6%

Retail trade

4.6%

Construction

What is the age of Employment?

31.0%

45-54

24.0%

35-44

23.0%

55-64

11.0%

65+

9.0%

25-34

2.0%

15-24

Compared to: All Management

30.7%

45-54

23.1%

35-44

21.7%

55-64

14.0%

25-34

7.8%

65+

Top levels of education

27.4%

Bachelor

$58,280 median annual income
24.2%

High school

$42,035 median annual income
21.8%

College Diploma

$41,911 median annual income
8.9%

Less than high school

$19,934 median annual income
8.9%

Master

N/A

Compared to: All Management

27.2%

Bachelor

$71,875 median annual income
23.8%

High school

$42,294 median annual income
20.4%

College Diploma

$50,256 median annual income
9.1%

Master

$93,261 median annual income
7.2%

Apprenticeship

$44,396 median annual income

Education & training

Business Administration and Management

College, Trades, or University Program

These programs prepare students to plan, organize, direct, and control the functions and processes of a firm or organization. They include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.

Institutions providing this program

Maritime Business College

Lower Sackville, NS

Academy of Learning Career College - Halifax

Halifax, NS

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

Mount Saint Vincent University

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

St. Francis Xavier University

Antigonish, NS

Saint Mary's University

Halifax, NS

Cape Breton University

Sydney, NS

Dalhousie University Faculty of Agriculture

Truro, NS

Nova Scotia Community College - Annapolis Valley Campus

Middleton, NS

Nova Scotia Community College - Cumberland Campus

Springhill, NS

Nova Scotia Community College - Burridge Campus

Yarmouth, NS

Nova Scotia Community College - Kingstec Campus

Kentville, NS

Nova Scotia Community College - Lunenburg Campus

Bridgewater, NS

Nova Scotia Community College - Pictou Campus & School of Fisheries

Stellarton, NS

Nova Scotia Community College - Strait Area Campus & Nautical Institute

Port Hawkesbury, NS

Nova Scotia Community College - Marconi Campus

Sydney, NS

Nova Scotia Community College - Truro Campus

Truro, NS

Nova Scotia Community College - Ivany Campus

Dartmouth, NS

Nova Scotia Community College - Online Learning

Various, NS

Business/Commerce

College, Trades, or University Program

These programs focus on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. They prepare students to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

Saint Mary's University

Halifax, NS

Economics

College or University Program

These programs focus on the systematic study of the production, conservation and allocation of resources in conditions of scarcity, together with the organizational frameworks related to these processes. They include courses in economic theory, microeconomics and macroeconomics, comparative economic systems, money and banking systems, international economics, quantitative analytical methods, and applications to specific industries and public policy issues.

Institutions providing this program

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Mount Saint Vincent University

Halifax, NS

St. Francis Xavier University

Antigonish, NS

Saint Mary's University

Halifax, NS

Cape Breton University

Sydney, NS

International Business

College or University Program

These programs prepare students to manage international businesses and/or business operations. They include courses in the principles and processes of export sales, trade controls, foreign operations and related problems, monetary issues, international business policy, and applications to doing business in specific countries and markets.

Institutions providing this program

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

St. Francis Xavier University

Antigonish, NS

Saint Mary's University

Halifax, NS

Nova Scotia Community College - Truro Campus

Truro, NS

Legal Studies

College or University Program

These programs focus on law and legal issues from the perspective of the social sciences and humanities.

Institutions providing this program

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Cape Breton University

Sydney, NS

Marketing/Marketing Management

College or University Program

These programs prepare students to undertake and manage the process of developing consumer audiences and moving products from producers to consumers. They include courses in buyer behaviour and dynamics, principles of marketing research, demand analysis, cost-volume and profit relationships, pricing theory, marketing campaign and strategic planning, market segments, advertising methods, sales operations and management, consumer relations, retailing, and applications to specific products and markets.

Institutions providing this program

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

Mount Saint Vincent University

Halifax, NS

St. Francis Xavier University

Antigonish, NS

Saint Mary's University

Halifax, NS

Cape Breton University

Sydney, NS

Non-Profit/Public/Organizational Management

College, Trades, or University Program

These programs prepare students to manage the business affairs of non-profit corporations, including foundations, educational institutions, associations, and other such organizations, and public agencies and governmental operations. They include courses in business management, principles of public administration, principles of accounting and financial management, human resources management, taxation of non-profit organizations, and business law as applied to non-profit organizations.

Institutions providing this program

Saint Mary's University

Halifax, NS

Organizational Leadership

College or University Program

These programs focus on leadership skills that can be applied to a business, government, non-profit, or educational setting. They include courses in organizational planning, dynamics of leadership, finance, team building, conflict resolution and mediation, communication and other management skills.

Institutions providing this program

Dalhousie University

Halifax, NS

Mount Saint Vincent University

Halifax, NS

St. Francis Xavier University

Antigonish, NS

Nova Scotia Community College - Online Learning

Various, NS

System Administration

College, Trades, or University Program

These programs prepare students to manage the computer operations and control the system configurations emanating from a specific site or network hub. They include courses in computer hardware and software and applications, local area (LAN) and wide area (WAN) networking, principles of information systems security, disk space and traffic load monitoring, data backup, resource allocation, and setup and takedown procedures.

Institutions providing this program

Eastern College - Halifax

Halifax, NS

Centre for Distance Education

Sydney, NS

Nova Scotia Community College - Annapolis Valley Campus

Middleton, NS

System, Networking and LAN/WAN Management

College, Trades, or University Program

These programs prepare students to oversee and regulate the computer system and performance requirements of an entire organization or network of satellite users. They include courses in performance balancing, redundancy, local area (LAN) and wide area (WAN) network management, system migration and upgrading, outage control, problem diagnosis and troubleshooting, and system maintenance budgeting and management.

Institutions providing this program

Academy of Learning Career College - Halifax

Halifax, NS

Nova Scotia Community College - Institute of Technology Campus

Halifax, NS

Nova Scotia Community College - Marconi Campus

Sydney, NS

Nova Scotia Community College - Truro Campus

Truro, NS

Web Page, Digital/Multimedia, and Information Resources Design

College, Trades, or University Program

These programs apply HTML, XML, Javascript, graphics applications, and other authoring tools to the design, editing, and publishing (launching) of documents, images, graphics, sound, and multimedia products on the World Wide Web. They include courses in Internet theory, web page standards and policies, elements of web page design, user interfaces, vector tools, special effects, interactive and multimedia components, search engines, navigation, morphing, e-commerce tools, and emerging web technologies.

Institutions providing this program

Academy of Learning Career College - Halifax

Halifax, NS

Dalhousie University

Halifax, NS

Nova Scotia Community College - Institute of Technology Campus

Halifax, NS

Nova Scotia Community College - Truro Campus

Truro, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Canadian Institute of Management - Maritimes
Various, NS

Additional resources

There are no additional resources for this occupation.