General Office and Administrative Support Supervisors

(NOC 1211)

in All Business, Finance, and Administration

Supervisors of general office and administrative support workers supervise and coordinate the activities of general office workers and office equipment operators. They work throughout the public and private sectors.

Job Outlook

Average

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  • Estimate Stable employment change, 2019-2021
  • Estimate 55 openings due to growth and retirements, 2018-2020
  • Estimate Moderate rate of unemployment in 2019

Compared to: All Business, Finance, and Administration

  • Estimate -1305 employment change, 2019-2021
  • Estimate 4210 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to remain largely the same over the next few years. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. General Office and Administrative Support Supervisors most commonly work full-time hours.

The median employment income for 69% of General Office and Administrative Support Supervisors who worked full-time, year-round in 2015 was $52,690. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$19.23

Minimum

$26.00

Median

$48.08

Maximum

Annual Pay

$22,561

Minimum

$48,294

Median

$83,304

Maximum

Compared to: All Business, Finance, and Administration

Hourly Pay

$14.00

Minimum

$27.85

Median

$38.46

Maximum

Annual Pay

$6,754

Minimum

$36,515

Median

$70,271

Maximum

About the job

Nature of work

Supervisors of general office and administrative support workers supervise and coordinate the activities of general office workers and office equipment operators. They work throughout the public and private sectors.

Job duties

General office and administrative support supervisors:

  • Coordinate, assign and review the work of clerks.
  • Create work schedules and procedures and coordinate activities with other work units or departments.
  • Solve work problems and prepare and submit progress and other reports.
  • Train workers in job duties, safety procedures and company policies.
  • Request supplies and materials.
  • Make sure office equipment and machinery work and arrange for maintenance and repairs.
  • May do the same duties as workers supervised.

Sample job titles

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • operations supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • switchboard operators supervisor

Skills

Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems.

Job requirements

  • High school is required.
  • A college program or courses related to the area supervised may be necessary.
  • Experience in the job supervised is usually required.

Other considerations

The duties for these supervisors are changing as new technology is introduced. Supervisors and clerks should be prepared to keep up with changing office technology and processes.

By the numbers

Quick look

310

employed in 2016

95.2%

employed full-time

0.0%

self employed

74.2%
Icons/female Created with Sketch.
25.8%
Icons/male Created with Sketch.
45.4

median age

Compared to: All Business, Finance, and Administration

63,775

employed in 2016

78.4%

employed full-time

6.6%

self employed

73.4%
Icons/female Created with Sketch.
26.6%
Icons/male Created with Sketch.
47.9

median age

Where will I likely work?

60.3%

Halifax

11.1%

North Shore

9.5%

Cape Breton

9.5%

Annapolis Valley

9.5%

Southern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

33.3%

Public administration

15.7%

Health care and social assistance

9.8%

Professional, scientific and technical services

7.8%

Finance and insurance

5.9%

Wholesale trade

What is the age of Employment?

29.0%

45-54

29.0%

35-44

18.0%

25-34

15.0%

55-64

6.0%

65+

3.0%

15-24

Compared to: All Business, Finance, and Administration

26.3%

45-54

22.6%

55-64

19.4%

35-44

16.7%

25-34

7.5%

65+

Top levels of education

32.3%

College Diploma

$40,857 median annual income
25.8%

High school

$55,632 median annual income
25.8%

Bachelor

$59,878 median annual income
4.8%

Diploma Below Bachelor

N/A
3.2%

Master

N/A

Compared to: All Business, Finance, and Administration

33.8%

College Diploma

$36,304 median annual income
23.8%

High school

$32,903 median annual income
22.8%

Bachelor

$41,755 median annual income
5.8%

Apprenticeship

$34,807 median annual income
4.9%

Less than high school

$23,174 median annual income

Education & training

Adult High School Siploma or Equivalent

High School Program

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College - Adult Learning

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Business Administration and Management

College, Trades, or University Program

These programs prepare students to plan, organize, direct, and control the functions and processes of a firm or organization. They include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.

Institutions providing this program

Maritime Business College

Lower Sackville, NS

Academy of Learning Career College - Halifax

Halifax, NS

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

Mount Saint Vincent University

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

St. Francis Xavier University

Antigonish, NS

Saint Mary's University

Halifax, NS

Cape Breton University

Sydney, NS

Dalhousie University Faculty of Agriculture

Truro, NS

Nova Scotia Community College - Annapolis Valley Campus

Middleton, NS

Nova Scotia Community College - Cumberland Campus

Springhill, NS

Nova Scotia Community College - Burridge Campus

Yarmouth, NS

Nova Scotia Community College - Kingstec Campus

Kentville, NS

Nova Scotia Community College - Lunenburg Campus

Bridgewater, NS

Nova Scotia Community College - Pictou Campus & School of Fisheries

Stellarton, NS

Nova Scotia Community College - Strait Area Campus & Nautical Institute

Port Hawkesbury, NS

Nova Scotia Community College - Marconi Campus

Sydney, NS

Nova Scotia Community College - Truro Campus

Truro, NS

Nova Scotia Community College - Ivany Campus

Dartmouth, NS

Nova Scotia Community College - Online Learning

Various, NS

Business/Commerce

College, Trades, or University Program

These programs focus on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. They prepare students to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Halifax, NS

University of King's College

Halifax, NS

Universite Sainte-Anne

Pointe-de-l'Église, NS

Saint Mary's University

Halifax, NS

Human Resources Management and Services

College or University Program

These programs prepare students to manage the development of human capital in organizations, and to provide related services to individuals and groups. They include courses in personnel and organization policy, human resource dynamics and flows, labour relations, sex roles, civil rights, human resources laws and regulations, motivation and compensation systems, work systems, career management, employee testing and assessment, recruitment and selection, managing employee and job training programs, and the management of human resources programs and operations.

Institutions providing this program

Eastern College - Halifax

Halifax, NS

Island Career Academy

Sydney, NS

Acadia University

Wolfville, NS

Dalhousie University

Halifax, NS

Mount Saint Vincent University

Halifax, NS

Saint Mary's University

Halifax, NS

Cape Breton University

Sydney, NS

Nova Scotia Community College - Cumberland Campus

Springhill, NS

Nova Scotia Community College - Marconi Campus

Sydney, NS

Nova Scotia Community College - Ivany Campus

Dartmouth, NS

Knowledge Management

College or University Program

These programs focus on the study of knowledge management in government agencies and corporations for the purpose of supporting stated organizational goals and objectives, and prepares individuals to function as information resource managers. They include courses in information technology, principles of computer and information systems, management information systems, applicable policy and regulations, and operations and personnel management.

Institutions providing this program

Dalhousie University

Halifax, NS

Logistics and Materials Management

College, Trades, or University Program

These programs prepare students to manage and coordinate all logistical functions in an enterprise, ranging from acquisitions to receiving and handling, through internal allocation of resources to operations units, to the handling and delivery of output. They include courses in acquisitions and purchasing, inventory control, storage and handling, just-in-time manufacturing, logistics planning, shipping and delivery management, transportation, quality control, resource estimation and allocation, and budgeting.

Institutions providing this program

Eastern College - Halifax

Halifax, NS

Dalhousie University

Halifax, NS

Cape Breton University

Sydney, NS

Management Information Systems

College or University Program

These programs prepare students to provide and manage data systems and related facilities for processing and retrieving internal business information, select systems and train personnel, and respond to external data requests. They include courses in cost and accounting information systems, management control systems, personnel information systems, data storage and security, business systems networking, report preparation, computer facilities and equipment operation and maintenance, operator supervision and training, and management information systems policy and planning.

Institutions providing this program

Maritime Business College

Lower Sackville, NS

Academy of Learning Career College - Halifax

Halifax, NS

Dalhousie University

Halifax, NS

Saint Mary's University

Halifax, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Association of Administrative Professionals
Halifax, NS

Additional resources

There are no additional resources for this occupation.