Administrative Services Supervisors

(NOC 1211, 1212, 1213, 1214, 1215)

in All Business, Finance, and Administration

These individuals supervise and coordinate the activities of clerical workers. Duties may include coordinating, assigning, and reviewing the work of clerks; establishing work schedules and procedures; resolving work-related problems; preparing progress and other reports; training workers in job duties, safety procedures, and company policies; and ensuring the smooth operation of computer systems and equipment. Clerical supervisors may perform some of the same duties as the supervised workers. They are employed throughout the public and private sectors.

Job Outlook

Good

Read more

  • Estimate Strong growth employment change, 2017-2019
  • Estimate 400 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Business, Finance, and Administration

  • Estimate Moderate growth employment change, 2017-2019
  • Estimate 6600 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Administrative Services Supervisors most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 70% of Administrative Services Supervisors who worked full-time, year-round in 2015 was $53,394. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$14.00

Minimum

$23.50

Median

$35.71

Maximum

Annual Pay

$8,669

Minimum

$48,345

Median

$77,022

Maximum

Compared to: All Business, Finance, and Administration

Hourly Pay

$13.00

Minimum

$21.03

Median

$35.90

Maximum

Annual Pay

$6,754

Minimum

$36,515

Median

$70,271

Maximum

About the job

Nature of work

These individuals supervise and coordinate the activities of clerical workers. Duties may include coordinating, assigning, and reviewing the work of clerks; establishing work schedules and procedures; resolving work-related problems; preparing progress and other reports; training workers in job duties, safety procedures, and company policies; and ensuring the smooth operation of computer systems and equipment. Clerical supervisors may perform some of the same duties as the supervised workers. They are employed throughout the public and private sectors.

Job duties

Administrative services supervisors perform some or all of the following duties:

  • Coordinate, assign, and review the work of clerks.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Resolve work-related problems and prepare and submit progress and other reports.
  • Train workers in job duties, safety procedures and company policies.
  • Requisition supplies and materials.
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work.
  • May perform the same duties as workers supervised.

Sample job titles

  • billing supervisor
  • bookkeepers and accounting clerks supervisor
  • clerical supervisor
  • court reporters supervisor
  • library loans supervisor
  • mail room supervisor
  • office supervisor
  • payroll supervisor
  • postmaster/mistress
  • purchasing and inventory management co-ordinator
  • records management supervisor
  • shipping and receiving supervisor
  • supply chain supervisor
  • traffic control supervisor

Skills

As there are many jobs in this group, the skills and aptitudes are varied. Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems. Several years of experience in the job supervised are usually required to progress to the supervisory level.

Job requirements

  • Completion of high school is required.
  • Completion of a college program or courses related to the area supervised may be required.

Other considerations

The duties performed by clerical supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.

By the numbers

Quick look

2,035

employed in 2016

90.4%

employed full-time

1.5%

self employed

55.4%
Icons/female Created with Sketch.
44.6%
Icons/male Created with Sketch.
49.7

median age

Compared to: All Business, Finance, and Administration

63,775

employed in 2016

81.3%

employed full-time

6.6%

self employed

73.4%
Icons/female Created with Sketch.
26.6%
Icons/male Created with Sketch.
47.9

median age

Where will I likely work?

55.2%

Halifax

13.8%

Annapolis Valley

12.5%

Northern

10.1%

Southern

9.5%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

26.9%

Transportation and Warehousing

17.5%

Public Administration

9.9%

Finance, Insurance, Real Estate & Leasing

6.9%

Wholesale Trade

6.4%

Retail Trade

What is the age of Employment?

31.4%

45-54

27.6%

55-64

20.1%

35-44

11.7%

25-34

9.2%

65+

1.8%

15-24

Compared to: All Business, Finance, and Administration

36.5%

45-54

28.0%

55-64

18.6%

35-44

10.7%

65+

6.0%

25-34

Top levels of education

33.1%

High school

$37,776 median annual income
28.6%

College certificate or diploma

$38,359 median annual income
16.9%

Bachelor's degree

$41,537 median annual income
6.3%

Less than high school

$30,285 median annual income
5.9%

Trades certificate

$37,271 median annual income

Compared to: All Business, Finance, and Administration

34.4%

College certificate or diploma

$33,837 median annual income
23.7%

High school

$30,074 median annual income
22.9%

Bachelor's degree

$39,473 median annual income
5.8%

Trades certificate

$32,871 median annual income
4.7%

Less than high school

$23,775 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Annapolis Valley Campus

50 Elliott Road

Lawrencetown, NS B0S 1M0

(902) 825-3491

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Institute of Technology Campus

5685 Leeds Street

Halifax, NS B3K 2T3

(902) 491-6722

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Shelburne Campus

PO Box 760, 1575 Lake Road

Shelburne, NS B0T 1W0

(902) 875-8640

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Business administration and management - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. These programs include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.

Institutions providing this program

Maritime Business College - Dartmouth

45 Ochterloney Street, Suite 100

Dartmouth, NS B2Y 2N6

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Success College

800 Sackville Drive

Lower Sackville, NS B4E 1R8

(902) 865-8283

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Nova Scotia Community College - Online Learning

Unit 37, 115 Chain Lake Drive

Halifax, NS B3S 1B3

(877) 491-6774

Business administration, management and operations - Other

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program not listed above that relates to Business Administration, Management and Operations.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Business/commerce - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

University of King's College

6350 Coburg Road

Halifax, NS B3H 2A1

(902) 422-1271

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Human resources management and services - Other

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program not listed above that relates to Human Resources Management and Services.

Institutions providing this program

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Knowledge management

This program is typically offered at the college or university level.

This instructional program class comprises any program that focuses on the study of knowledge management in government agencies and corporations for the purpose of supporting stated organizational goals and objectives, and prepares individuals to function as information resource managers. These programs include courses in information technology, principles of computer and information systems, management information systems, applicable policy and regulations, and operations and personnel management.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Logistics and materials management

This program is typically offered at the college or university level.

This instructional program class comprises any program that prepares individuals to manage and coordinate all logistical functions in an enterprise, ranging from acquisitions to receiving and handling, through internal allocation of resources to operations units, to the handling and delivery of output. These programs include courses in acquisitions and purchasing, inventory control, storage and handling, just-in-time manufacturing, logistics planning, shipping and delivery management, transportation, quality control, resource estimation and allocation, and budgeting.

Institutions providing this program

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Management information systems - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that generally prepares individuals to provide and manage data systems and related facilities for processing and retrieving internal business information; select systems and train personnel; and respond to external data requests. These programs include courses in cost and accounting information systems, management control systems, personnel information systems, data storage and security, business systems networking, report preparation, computer facilities and equipment operation and maintenance, operator supervision and training, and management information systems policy and planning.

Institutions providing this program

Maritime Business College - Dartmouth

45 Ochterloney Street, Suite 100

Dartmouth, NS B2Y 2N6

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

International Association of Administrative Professionals (IAAP)
10502 N Ambassador Dr., Ste. 100
Kansas City, Missouri 64153
Tel: (816) 891-6600
Fax: (816) 891-9118
Nova Scotia Department of Labour and Advanced Education, Private Career Colleges
PO Box 697, Station Central
Halifax, NS B3J 2T8
Tel: (902) 424-5636
Fax: (902) 424-6656

Additional resources

There are no additional resources for this occupation.

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