Customer Services Representatives in Financial Institutions
(NOC 6551)
in All Sales and ServiceCustomer service representatives in this group process customers' financial transactions and provide information on related banking products and services. They answer questions and provide information regarding an organization's goods, services, and policies. They also provide customer services like receiving payments and processing requests for services. They work for banks, trust companies, credit unions, and similar financial institutions.
Job Outlook
Average
Read more
Compared to: All Sales and Service
Hourly Pay
$15.00
Minimum$17.75
Median$24.62
MaximumAnnual Pay
$7,850
Minimum$27,080
Median$44,092
MaximumCompared to: All Sales and Service
Hourly Pay
$12.95
Minimum$15.00
Median$25.60
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Customer service representatives in this group process customers' financial transactions and provide information on related banking products and services. They answer questions and provide information regarding an organization's goods, services, and policies. They also provide customer services like receiving payments and processing requests for services. They work for banks, trust companies, credit unions, and similar financial institutions.
Job duties
Customer service representatives:
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques, and other related banking transactions.
- Get and process information required for service provision like opening accounts and savings plans and purchasing bonds.
- Sell travellers' cheques, foreign currency, and money orders.
- Answer questions and resolve problems or discrepancies concerning customers' accounts.
- Inform customers of available banking products and services to address their needs.
Sample job titles
- bank customer service officer
- bank teller
- credit union teller
- customer service agent - financial institution
- financial customer service representative
- head teller - financial services
- teller - financial services
Skills
- Good communication and interpersonal skills are important, along with a willingness to learn and adapt to continually changing equipment and software. Familiarity with computer software and other office equipment is needed. Basic mathematical skills are required, and you should be comfortable handling basic financial transactions. Your work must be accurate and you should enjoy repetitive tasks. You should also be cooperative and able to work as part of a team.
Job requirements
- High school is required.
- A college diploma in business administration may be required.
- On-the-job training is provided.
Other considerations
- The widespread application of computer technology to the duties performed by many customer services representatives means that a solid foundation in computer skills is often necessary for entry into these jobs. Progression to supervisory positions is possible with experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
$28,240 median annual incomeCape Breton
$25,498 median annual incomeNorth Shore
$26,107 median annual incomeAnnapolis Valley
$26,609 median annual incomeSouthern
$28,829 median annual incomeCompared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Finance and insurance
Administrative and support, waste management and remediation services
Retail trade
Public administration
Health care and social assistance
What is the age of Employment?
25-34
45-54
35-44
55-64
15-24
65+
Compared to: All Sales and Service
15-24
45-54
25-34
55-64
35-44
Top levels of education
High school
$25,638 median annual incomeCollege Diploma
$28,820 median annual incomeBachelor
$27,126 median annual incomeTrade Certification
$28,866 median annual incomeLess than high school
$16,494 median annual incomeCompared to: All Sales and Service
High school
$15,705 median annual incomeLess than high school
$9,866 median annual incomeCollege Diploma
$20,644 median annual incomeBachelor
$21,262 median annual incomeTrade Certification
$21,234 median annual incomeEducation & training
Business Administration and Management
College, Trades, or University ProgramThese programs prepare students to plan, organize, direct, and control the functions and processes of a firm or organization. They include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.
Institutions providing this program
Lower Sackville, NS
Halifax, NS
Wolfville, NS
Sydney, NS
Truro, NS
Various, NS
High School Diploma or Equivalent
High School ProgramAdults without a high school diploma can contact the Nova Scotia School for Adult Learning (NSSAL) for tuition-free programming across the province. NSSAL oversees adult education programs in Nova Scotia. NSSAL partners with the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations to deliver programs. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED.
Institutions providing this program
Various, NS
Various, NS
Various, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.