Airline Ticket and Service Agents

(NOC 6523)

in All Sales and Service

Airline ticket and service agents issue tickets, provide price quotes, make reservations, check-in passengers, trace missing baggage, arrange cargo shipments and perform other related customer service duties to help airline passengers. They work for airline companies.

Job Outlook

average

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  • Estimate Moderate growth employment change, 2021-2023
  • Estimate 85 openings due to growth and retirements, 2021-2023
  • Estimate Moderate rate of unemployment in 2022

Compared to: All Sales and Service

  • Estimate 10325 employment change, 2021-2023
  • Estimate 17495 openings due to growth and retirements, 2021-2023
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Airline Ticket and Service Agents may either be working full-time or part-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common. Also, a average portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

Hourly Pay

$14.24

Minimum

$16.50

Median

$26.00

Maximum

Annual Pay

$8,731

Minimum

$32,749

Median

$69,456

Maximum

Compared to: All Sales and Service

Hourly Pay

$12.95

Minimum

$15.00

Median

$25.60

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Airline ticket and service agents issue tickets, provide price quotes, make reservations, check-in passengers, trace missing baggage, arrange cargo shipments and perform other related customer service duties to help airline passengers. They work for airline companies.

Job duties

Airline passenger and ticket agents:

  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Help pre-boarding passengers and provide information on fees and flight schedules and routes.

Airline baggage agents:

  • Trace lost, delayed or misdirected baggage for customers.

Airline cargo agents:

  • Weigh cargo to compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents.
  • Trace lost or misdirected cargo and maintain shipping and other records.

Airline reservation agents:

  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems.
  • Provide information on airline passengers and process mileage points.

Airline station agents:

  • Complete pre-flight documents about passenger and cargo load, catering count, special requests and other flight information.
  • Relay operational messages to operations control and downline stations.
  • Do duties of ticket, baggage and cargo agents.

Airline load planners:

  • Calculate load weights for compartments of aircraft using charts and computers.
  • Plan load to distribute and balance cargo.

Sample job titles

  • airline ticket agent
  • baggage tracer
  • cargo agent
  • check-in agent
  • commissary agent
  • counter services agent
  • flight agent
  • load control agent
  • load planner
  • passenger sales agent
  • passenger service representative
  • reservation clerk
  • station agent

Skills

  • You should be poised, organized, tactful, and patient. Interpersonal skills and the ability to deal comfortably with strangers are important. You should be resourceful and able to handle the unexpected. Knowledge of the travel industry will be required. Good communication skills are also necessary. Knowledge of both official languages and an additional language may be required.

Job requirements

  • High school is usually required.
  • Several weeks of on-the-job and classroom training are provided.
  • Airline station agents usually need experience as a ticket, baggage or cargo agent.
  • Load planners need a restricted radio operator's licence and usually require airline operations experience.

Other considerations

  • The duties of workers in this group may overlap depending on the size of the airline or airport and location of the operations. Movement to supervisor positions is possible with experience. Airline station agents usually need experience as a ticket, baggage or cargo agent as an entry point to the position.

By the numbers

Quick look

380

employed in 2016

68.4%

employed full-time

0.0%

self employed

71.1%
Icons/female Created with Sketch.
28.9%
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49.1

median age

Compared to: All Sales and Service

102,605

employed in 2016

56.4%

employed full-time

5.8%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

75.0%

Halifax

$32,268 median annual income
14.5%

Annapolis Valley

$35,159 median annual income
6.6%

North Shore

N/A
3.9%

Cape Breton

N/A

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

88.7%

Transportation and warehousing

2.8%

Information and cultural industries

2.8%

Accommodation and food services

2.8%

Utilities

2.8%

Manufacturing

What is the age of Employment?

34.0%

55-64

23.0%

45-54

21.0%

25-34

12.0%

35-44

10.0%

15-24

Compared to: All Sales and Service

30.0%

15-24

17.2%

45-54

17.2%

25-34

16.1%

55-64

13.8%

35-44

Top levels of education

38.2%

High school

$32,316 median annual income
25.0%

Bachelor

$36,295 median annual income
23.7%

College Diploma

$25,170 median annual income
5.3%

Trade Certification

N/A
3.9%

Diploma Below Bachelor

N/A

Compared to: All Sales and Service

39.8%

High school

$15,705 median annual income
19.7%

Less than high school

$9,866 median annual income
19.5%

College Diploma

$20,644 median annual income
9.9%

Bachelor

$21,262 median annual income
8.0%

Trade Certification

$21,234 median annual income

Education & training

High School Diploma or Equivalent

High School Program

Adults without a high school diploma can contact the Nova Scotia School for Adult Learning (NSSAL) for tuition-free programming across the province. NSSAL oversees adult education programs in Nova Scotia. NSSAL partners with the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations to deliver programs. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Nova Scotia Tourism Talent
Halifax, NS
Nova Scotia Tourism Human Resource Sector Council
Halifax, NS

Additional resources