Transport Ticket and Cargo Service Representatives, Agents, and Related Clerks

(NOC 6523, 6524)

in All NS Occupations

Ticket agents, cargo service representatives, and related clerks quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage, and perform other related customer service duties to assist travellers. They are employed by airline companies, bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Job Outlook

Average

Read more

  • Estimate Decline employment change, 2017-2019
  • Estimate 5 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All NS Occupations

  • Estimate Weak growth employment change, 2017-2019
  • Estimate 33315 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Transport Ticket and Cargo Service Representatives, Agents, and Related Clerks may either be working full-time or part-time hours. Furthermore, the jobs may either be permanent or temporary positions, as both are common.

The median employment income for 41% of Transport Ticket and Cargo Service Representatives, Agents, and Related Clerks who worked full-time, year-round in 2015 was $56,132. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$12.79

Minimum

$17.60

Median

$28.75

Maximum

Annual Pay

$9,568

Minimum

$33,616

Median

$64,105

Maximum

Compared to: All NS Occupations

Hourly Pay

$11.55

Minimum

$19.89

Median

$40.00

Maximum

Annual Pay

$2,872

Minimum

$29,983

Median

$83,126

Maximum

About the job

Nature of work

Ticket agents, cargo service representatives, and related clerks quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage, and perform other related customer service duties to assist travellers. They are employed by airline companies, bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Job duties

Transport ticket agents, cargo service representatives, and other related clerks perform some or all of the following duties:

  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes, receive and record bookings, issue tickets, assign seats, handle cash transactions, and check baggage.
  • Airline passenger and ticket agents prepare boarding passes, attend boarding gates, assist pre-boarding passengers, and provide information on flight schedules and routes.
  • Airline baggage agents trace lost, delayed, or misdirected baggage for customers.
  • Cargo service representatives compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests, and other documents, trace lost or misdirected cargo, and maintain shipping and other records.
  • Check in passenger baggage and sort for loading by baggage handlers, or may load baggage directly onto airplanes, buses, railway cars, or cruise ships.
  • Airline load planners calculate load weights for compartments of aircraft using charts and computers and plan load to distribute and balance cargo.

Sample job titles

  • baggage clerk
  • bookings clerk
  • cargo agent
  • check-in agent
  • customer sales and service agent
  • customer service representative
  • flight agent
  • reservations agent
  • ticket agent

Skills

For this type of work, you should be poised, organized, tactful, and patient. Interpersonal skills and the ability to deal comfortably with strangers are important. You should be resourceful and able to handle the unexpected. Knowledge of the travel industry will be required. Good communication skills are also necessary. Knowledge of both official languages and an additional language may be required.

Job requirements

  • Completion of high school is usually required.
  • On-the-job and classroom training are often provided.
  • Load planners require a restricted radio operator's licence and usually require airline operations experience.

Other considerations

Because many of these jobs are heavily influenced by tourism activity in Nova Scotia, employment levels tend to vary throughout the year and peak in the summer months. Also, general economic conditions will have an impact on the level of business and pleasure travel undertaken by Nova Scotians. Therefore, employment levels will vary from year to year in many of these jobs. Depending on the size of the airline or airport, the duties of workers in this group may overlap depending on the size and location of the operations. Progression to supervisory positions is possible through experience. Airline station agents usually require experience as a ticket, baggage or cargo agent as an entry point to the position.

By the numbers

Quick look

385

employed in 2016

69.8%

employed full-time

0.0%

self employed

72.4%
Icons/female Created with Sketch.
27.6%
Icons/male Created with Sketch.
N/A

median age

Compared to: All NS Occupations

427,305

employed in 2016

78.0%

employed full-time

10.0%

self employed

49.2%
Icons/female Created with Sketch.
50.8%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

67.8%

Halifax

12.6%

Cape Breton

11.5%

Annapolis Valley

6.9%

Northern

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

88.5%

Transportation and Warehousing

2.6%

Paper Manufacturing

2.6%

Information, Culture & Recreation

2.6%

Accommodation and Food Services

2.6%

Utilities

What is the age of Employment?

27.0%

15-24

21.6%

35-44

20.3%

25-34

18.9%

45-54

12.2%

55-64

2.7%

65+

Compared to: All NS Occupations

35.7%

25-34

28.6%

35-44

21.4%

55-64

Top levels of education

38.8%

High school

$10,783 median annual income
26.5%

College certificate or diploma

$19,810 median annual income
21.2%

Bachelor's degree

$21,318 median annual income
4.1%

University certificate or diploma

N/A
3.5%

Trades certificate

$12,549 median annual income

Compared to: All NS Occupations

40.4%

High school

$12,982 median annual income
19.9%

College certificate or diploma

$19,514 median annual income
18.8%

Less than high school

$9,486 median annual income
10.0%

Bachelor's degree

$20,807 median annual income
8.0%

Trades certificate

$18,797 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Adult Learning

PO Box 220

Halifax, NS B3J 2M4

(866) 679-6722

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Railway Association of Canada
99 Bank Street, Suite 901
Ottawa, ON K1P 6B9
Tel: (613) 567-8591
Fax: (613) 567-6726
Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184

Additional resources

There are no additional resources for this occupation.

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