Other Customer Service Specialists

(NOC 6342, 6343, 6344, 6345)

in All NS Occupations

Tailors and dressmakers and furriers manufacture custom-made and ready-to-wear garments and accessories. They are employed by clothing retailers, clothing alteration shops, dry cleaners and garment manufacturing companies or they may be self-employed. Shoe repairers repair footwear and shoemakers make specialized and custom shoes and boots. They are employed in shoe repair shops or custom shoemaking establishments, or they may be self-employed. Jewellers and related workers fabricate, assemble, repair, and appraise fine jewellery. Watch repairers and related workers repair, clean, adjust, and fabricate parts for clocks and watches. They are employed by jewellery, clock and watch manufacturers and retail stores, by jewellery and watch repair shops or they may be self-employed. Upholsterers cover furniture, fixtures and similar items with fabric, leather or other upholstery materials. They are employed by furniture, aircraft, motor vehicle and other manufacturing companies, furniture retail outlets and repair shops or they may be self-employed.

Job Outlook

Undetermined

Read more

  • Estimate Decline employment change, 2017-2019
  • Estimate 30 openings due to growth and retirements, 2017-2019
  • Estimate rate of unemployment not available for this occupation.

Compared to: All NS Occupations

  • Estimate Weak growth employment change, 2017-2019
  • Estimate 33315 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Other Customer Service Specialists most commonly work full-time hours.

The median employment income for 56% of Other Customer Service Specialists who worked full-time, year-round in 2015 was $25,436. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

N/A

Minimum

N/A

Median

N/A

Maximum

Annual Pay

$576

Minimum

$15,919

Median

$38,818

Maximum

Compared to: All NS Occupations

Hourly Pay

$11.00

Minimum

$19.89

Median

$40.00

Maximum

Annual Pay

$2,872

Minimum

$29,983

Median

$83,126

Maximum

About the job

Nature of work

Tailors and dressmakers and furriers manufacture custom-made and ready-to-wear garments and accessories. They are employed by clothing retailers, clothing alteration shops, dry cleaners and garment manufacturing companies or they may be self-employed.

Shoe repairers repair footwear and shoemakers make specialized and custom shoes and boots. They are employed in shoe repair shops or custom shoemaking establishments, or they may be self-employed.

Jewellers and related workers fabricate, assemble, repair, and appraise fine jewellery. Watch repairers and related workers repair, clean, adjust, and fabricate parts for clocks and watches. They are employed by jewellery, clock and watch manufacturers and retail stores, by jewellery and watch repair shops or they may be self-employed.

Upholsterers cover furniture, fixtures and similar items with fabric, leather or other upholstery materials. They are employed by furniture, aircraft, motor vehicle and other manufacturing companies, furniture retail outlets and repair shops or they may be self-employed.

Job duties

The following is a summary of main duties for some jobs in this group:

  • Tailors make made-to-measure garments, such as suits and coats according to customers' and clothing manufacturers' specifications and fit; design patterns to fit measurements; mark, cut and sew fabric; and may alter and repair garments as required.
  • Dressmakers make women's garments; select and modify commercial patterns to customers' and clothing manufacturers' specifications and fit, mark, cut and sew fabric; and may alter and repair garments as required.
  • Furriers make, alter, restyle and repair natural fur garments and accessories.
  • Milliners design, lay out, cut, sew and press fabric, leather and other materials into hats and related accessories.
  • Alterationists fit, alter and repair garments according to customers' requests by hand or using sewing machines.
  • Shoemakers select patterns and leather or other material and outline and cut patterns; select or assemble lasts, fasten insoles to lasts, and sew or glue other parts into place; and trim, dress, or otherwise finish boots or shoes.
  • Shoe repairers repair soles, heels, and other parts of footwear using sewing, buffing, and other shoe repair machines, materials, and equipment. The also repair belts, luggage, purses, and similar products.
  • Jewellers fabricate and repair precious and semi-precious metal jewellery such as rings, brooches, pendants, bracelets, and lockets. They examine, cut, shape, polish, appraise, and set gemstones and diamonds.
  • Watch repairers examine, clean, and repair clocks and watches.
  • Upholsterers lay out, measure, and cut upholstery materials, install padding and underlays, and fasten covering materials to furniture frames.

Sample job titles

  • clockmaker
  • cobbler
  • furrier
  • gemologist
  • jeweller
  • seamstress
  • shoemaker
  • tailor
  • upholsterer
  • watchmaker

Skills

Jewellers and watch repairers should enjoy working with intricate mechanical and electrical parts. A delicate touch and attention to detail are essential. You must be patient and capable of precise and exact work. Good eyesight, motor skills, and hand-eye coordination are also necessary. Creating garments requires good eyesight, patience, and the ability to perform detailed and intricate work. You must be able to follow directions closely and accept instructions from both clients and supervisors. Artistic imagination and craft skills are important for turning an idea into a garment. However, it is just as important to be capable of adapting your ideas to the tastes of others. You must have good hand-eye coordination. Accuracy and a sense of proportion are also necessary.

Job requirements

  • Completion of high school is usually required.
  • Completion of college or other specialized courses, an apprenticeship program or several years of on-the-job training is often required for many of the jobs in this grouping.

Other considerations

Many tailors and dressmakers work under contract with a number of clothing stores. Their earnings and ability to stay in business depend upon the quality of their work and their ability to attract and keep clients. Progression to higher level positions including supervisory is possible with experience. Mobility is possible among the various jewellery positions. Many jobs within this grouping require demonstrated ability to perform the technical tasks of the job such as sewing and tailoring and on-the-job training may be provided.

By the numbers

Quick look

460

employed in 2016

70.5%

employed full-time

48.9%

self employed

70.4%
Icons/female Created with Sketch.
29.6%
Icons/male Created with Sketch.
N/A

median age

Compared to: All NS Occupations

427,305

employed in 2016

78.0%

employed full-time

10.0%

self employed

49.2%
Icons/female Created with Sketch.
50.8%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

47.4%

Halifax

17.2%

Northern

13.8%

Southern

13.8%

Annapolis Valley

7.8%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

46.2%

Other Services

24.2%

Textiles, Furniture and Other Manufacturing

18.7%

Retail Trade

5.5%

Other Industries

3.3%

Health Care and Social Assistance

What is the age of Employment?

47.6%

55-64

28.6%

45-54

16.7%

15-24

9.5%

35-44

9.5%

25-34

4.8%

65+

Compared to: All NS Occupations

35.7%

25-34

28.6%

35-44

21.4%

55-64

Top levels of education

25.1%

High school

$30,332 median annual income
23.6%

College certificate or diploma

$27,585 median annual income
22.5%

Less than high school

$27,655 median annual income
13.1%

Bachelor's degree

$34,311 median annual income
9.4%

Trades certificate

$49,752 median annual income

Compared to: All NS Occupations

40.4%

High school

$12,982 median annual income
19.9%

College certificate or diploma

$19,514 median annual income
18.8%

Less than high school

$9,486 median annual income
10.0%

Bachelor's degree

$20,807 median annual income
8.0%

Trades certificate

$18,797 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Annapolis Valley Campus

50 Elliott Road

Lawrencetown, NS B0S 1M0

(902) 825-3491

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Institute of Technology Campus

5685 Leeds Street

Halifax, NS B3K 2T3

(902) 491-6722

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Shelburne Campus

PO Box 760, 1575 Lake Road

Shelburne, NS B0T 1W0

(902) 875-8640

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Canadian Apparel Federation
151 Slater Street, Suite 708
Ottawa, ON K1P 5H3
Tel: (613) 231-3220
Fax: (613) 231-2305
Canadian Jewellers Association
27 Queen Street East, Suite 600
Toronto, ON M5C 2M6
Tel: (416) 368-7616
Fax: (416) 368-1986
Apparel Connexion
6750 Avenue de l'Esplanade, Suite 360
Montreal, QC H2V 4M1
Tel: (514) 388-7779
Fax: (888) 738-7854

Additional resources

There are no additional resources for this occupation.

Job postings

Now Hiring Goldsmith

Seeking experienced Tailor/Seamstress for industrial setting

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