Customer and Information Services Supervisors
(NOC 6314)
in All Sales and ServiceSupervisors in this group supervise and coordinate the activities of Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Job Outlook
Average
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to decline moderately over the next few years, which will likely limit the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Customer and Information Services Supervisors most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.
The median employment income for 79% of Customer and Information Services Supervisors who worked full-time, year-round in 2015 was $36,468. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$12.50
Minimum$16.80
Median$23.96
MaximumAnnual Pay
$21,103
Minimum$37,022
Median$67,077
MaximumCompared to: All Sales and Service
Hourly Pay
$10.70
Minimum$12.50
Median$21.17
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Supervisors in this group supervise and coordinate the activities of Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Job duties
Supervisors in this group perform some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions.
- Examine and verify accuracy of work and authorize routine deposits and withdrawals.
- Establish work schedules and procedures and coordinate activities with other work units or departments.
- Resolve work-related problems and prepare and submit progress and other reports.
- Identify training needs and train workers in job duties and company policies.
- Requisition supplies and materials.
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work.
- May perform the same duties as workers supervised.
Sample job titles
- accounts supervisor
- call centre supervisor
- contact centre supervisor
- customer accounts supervisor
- customer service supervisor
- information clerks supervisor
- savings and credit service supervisor
- tellers supervisor
Skills
Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems.
Job requirements
- Experience in the job supervised is required.
- Completion of college or industry courses related to bookkeeping and customer services may be required.
Other considerations
The duties performed by Customer and information services supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
Cape Breton
Annapolis Valley
Southern
Northern
Compared to: All NS Occupations
Halifax
Northern
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Management, Admin & Other Support
Finance, Insurance, Real Estate & Leasing
Wholesale Trade
Other Professional Services
Information, Culture & Recreation
What is the age of Employment?
35-44
25-34
55-64
45-54
15-24
Compared to: All Sales and Service
25-34
35-44
55-64
Top levels of education
High school
$29,793 median annual incomeCollege certificate or diploma
N/ABachelor's degree
N/ADoctorate
N/ALess than high school
N/ACompared to: All Sales and Service
High school
$12,982 median annual incomeCollege certificate or diploma
$19,514 median annual incomeLess than high school
$9,486 median annual incomeBachelor's degree
$20,807 median annual incomeTrades certificate
$18,797 median annual incomeEducation & training
Accounting technology/technician and bookkeeping
This program is typically offered at the trades/college level.This instructional program class includes any program that prepares individuals to provide technical administrative support to professional accountants and other financial management personnel. These programs include courses in posting transactions to accounts, record-keeping systems, accounting software operation, and general accounting principles and practices.
Institutions providing this program
45 Ochterloney Street, Suite 100
Dartmouth, NS B2Y 2N6
(902) 463-6700
6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre
Halifax, NS B3L 4P1
(902) 455-3395
222 George Street, Suite C
Sydney, NS B1P 1J3
(866) 446-5898
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
372 Pleasant Street
Yarmouth, NS B5A 2L2
(902) 742-3501
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
226 Reeves Street
Port Hawkesbury, NS B9A 2A2
(902) 625-2380
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
36 Arthur Street
Truro, NS B2N 1X5
(902) 893-5385
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
Adult high school/secondary diploma programs
This program is typically offered at the high school level.The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
PO Box 220
Halifax, NS B3J 2M4
(866) 679-6722
Various, NS
Various, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.