Customer and Information Services Supervisors

(NOC 6314)

in All Sales and Service

Supervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.

Job Outlook

Average

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  • Estimate Decline slightly employment change, 2019-2021
  • Estimate 35 openings due to growth and retirements, 2018-2020
  • Estimate Low rate of unemployment in 2019

Compared to: All Sales and Service

  • Estimate -505 employment change, 2019-2021
  • Estimate 6125 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a small percent of workers being 55 years of age and older, retirements are not expected to be a major contributor to employment opportunities over the coming years. Customer and Information Services Supervisors most commonly work full-time hours.

The median employment income for 73% of Customer and Information Services Supervisors who worked full-time, year-round in 2015 was $36,468. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$13.75

Minimum

$16.00

Median

$25.00

Maximum

Annual Pay

$21,103

Minimum

$37,022

Median

$67,077

Maximum

Compared to: All Sales and Service

Hourly Pay

$12.55

Minimum

$18.36

Median

$22.50

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Supervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.

Job duties

Supervisors in this group:

  • Coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions.
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Solve work-related problems and prepare and submit progress and other reports.
  • Identify training needs and train workers in job duties and company policies.
  • Request supplies and materials.
  • Make sure computer systems and equipment work properly and arrange for maintenance and repair work.
  • May carry out the same duties as workers supervised.

Sample job titles

  • accounts supervisor
  • call centre supervisor
  • contact centre supervisor
  • customer accounts supervisor
  • customer service supervisor
  • information clerks supervisor
  • savings and credit service supervisor
  • tellers supervisor

Skills

Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems.

Job requirements

  • Experience in the job supervised is required.
  • College or industry courses related to bookkeeping and customer services may be required.

Other considerations

The duties performed by Customer and information services supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.

By the numbers

Quick look

440

employed in 2016

92.0%

employed full-time

0.0%

self employed

54.5%
Icons/female Created with Sketch.
45.5%
Icons/male Created with Sketch.
41.5

median age

Compared to: All Sales and Service

102,605

employed in 2016

56.4%

employed full-time

5.8%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

59.6%

Halifax

14.6%

Cape Breton

11.2%

Annapolis Valley

7.9%

Southern

6.7%

North Shore

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

45.9%

Administrative and support, waste management and remediation services

28.4%

Finance and insurance

8.1%

Wholesale trade

4.1%

Information and cultural industries

2.7%

Retail trade

What is the age of Employment?

28.0%

45-54

26.0%

35-44

26.0%

25-34

15.0%

55-64

5.0%

15-24

Compared to: All Sales and Service

30.0%

15-24

17.2%

45-54

17.2%

25-34

16.1%

55-64

13.8%

35-44

Top levels of education

36.4%

High school

$34,887 median annual income
25.0%

College certificate or diploma

$38,297 median annual income
21.6%

Bachelor's degree

$40,684 median annual income
6.8%

Master's degree

N/A
4.5%

Trades certificate

N/A

Compared to: All Sales and Service

39.8%

High school

$15,705 median annual income
19.7%

Less than high school

$9,866 median annual income
19.5%

College certificate or diploma

$20,644 median annual income
9.9%

Bachelor's degree

$21,262 median annual income
8.0%

Trades certificate

$21,234 median annual income

Education & training

Accounting technology/technician and bookkeeping

This program is typically offered at the trades/college level.

This instructional program class includes any program that prepares individuals to provide technical administrative support to professional accountants and other financial management personnel. These programs include courses in posting transactions to accounts, record-keeping systems, accounting software operation, and general accounting principles and practices.

Institutions providing this program

Maritime Business College

800 Sackville Drive

Lower Sackville, NS B4E 1R8

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Academy of Learning Career College - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Centre for Distance Education

222 George Street, Suite C

Sydney, NS B1P 1J3

(866) 446-5898

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Nova Scotia Community College - Ivany Campus

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Adult Learning

PO Box 220

Halifax, NS B3J 2M4

(866) 679-6722

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Customer Service Institute of Canada
,

Additional resources

There are no additional resources for this occupation.

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