Customer and Information Services Supervisors
(NOC 6314)
in All Sales and ServiceSupervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.
Job Outlook
average
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a small percent of workers being 55 years of age and older, retirements are not expected to be a major contributor to employment opportunities over the coming years. Customer and Information Services Supervisors most commonly work full-time hours. Furthermore, the jobs are typically permanent positions. Also, a average portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.
The median employment income for 73% of Customer and Information Services Supervisors who worked full-time, year-round in 2015 was $36,468. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$14.75
Minimum$19.00
Median$30.77
MaximumAnnual Pay
$21,103
Minimum$37,022
Median$67,077
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$18.36
Median$22.50
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Supervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.
Job duties
Supervisors in this group:
- Coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions.
- Examine and verify accuracy of work and authorize routine deposits and withdrawals.
- Establish work schedules and procedures and coordinate activities with other work units or departments.
- Solve work-related problems and prepare and submit progress and other reports.
- Identify training needs and train workers in job duties and company policies.
- Request supplies and materials.
- Make sure computer systems and equipment work properly and arrange for maintenance and repair work.
- May carry out the same duties as workers supervised.
Sample job titles
- accounts supervisor
- call centre supervisor
- contact centre supervisor
- customer accounts supervisor
- customer service supervisor
- information clerks supervisor
- savings and credit service supervisor
- tellers supervisor
Skills
- Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems.
Job requirements
- Experience in the job supervised is required.
- College or industry courses related to bookkeeping and customer services may be required.
Other considerations
- The duties performed by Customer and information services supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
$45,722 median annual incomeCape Breton
$31,622 median annual incomeAnnapolis Valley
$32,299 median annual incomeSouthern
N/ANorth Shore
$24,539 median annual incomeCompared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Administrative and support, waste management and remediation services
Finance and insurance
Wholesale trade
Information and cultural industries
Retail trade
What is the age of Employment?
45-54
25-34
35-44
55-64
15-24
Compared to: All Sales and Service
15-24
45-54
25-34
55-64
35-44
Top levels of education
High school
$34,887 median annual incomeCollege Diploma
$38,297 median annual incomeBachelor
$40,684 median annual incomeMaster
N/ATrade Certification
N/ACompared to: All Sales and Service
High school
$15,705 median annual incomeLess than high school
$9,866 median annual incomeCollege Diploma
$20,644 median annual incomeBachelor
$21,262 median annual incomeTrade Certification
$21,234 median annual incomeEducation & training
Accounting Technology and Bookkeeping
College or Trades ProgramThese programs prepare students to provide technical administrative support to professional accountants and other financial management personnel. They include courses in posting transactions to accounts, record-keeping systems, accounting software operation, and general accounting principles and practices.
Institutions providing this program
High School Diploma or Equivalent
High School ProgramAdults without a high school diploma can contact the Nova Scotia School for Adult Learning (NSSAL) for tuition-free programming across the province. NSSAL oversees adult education programs in Nova Scotia. NSSAL partners with the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations to deliver programs. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED.
Institutions providing this program
Various, NS
Various, NS
Various, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.