Customer and Information Services Supervisors

(NOC 6314)

in All Sales and Service

Supervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.

Job Outlook

Average

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  • Estimate Decline slightly employment change, 2019-2021
  • Estimate 35 openings due to growth and retirements, 2018-2020
  • Estimate Low rate of unemployment in 2019

Compared to: All Sales and Service

  • Estimate -505 employment change, 2019-2021
  • Estimate 6125 openings due to growth and retirements, 2018-2020
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a small percent of workers being 55 years of age and older, retirements are not expected to be a major contributor to employment opportunities over the coming years. Customer and Information Services Supervisors most commonly work full-time hours.

The median employment income for 73% of Customer and Information Services Supervisors who worked full-time, year-round in 2015 was $36,468. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$13.75

Minimum

$16.00

Median

$25.00

Maximum

Annual Pay

$21,103

Minimum

$37,022

Median

$67,077

Maximum

Compared to: All Sales and Service

Hourly Pay

$12.55

Minimum

$18.36

Median

$22.50

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Supervisors in this group supervise and coordinate the activities of customer service representatives at financial institutions and other customer services representatives. They work for banks, trust companies, credit unions and similar financial institutions, retail businesses, contact centres, insurance, telephone and utility companies and other organizations throughout the private and public sectors.

Job duties

Supervisors in this group:

  • Coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions.
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Solve work-related problems and prepare and submit progress and other reports.
  • Identify training needs and train workers in job duties and company policies.
  • Request supplies and materials.
  • Make sure computer systems and equipment work properly and arrange for maintenance and repair work.
  • May carry out the same duties as workers supervised.

Sample job titles

  • accounts supervisor
  • call centre supervisor
  • contact centre supervisor
  • customer accounts supervisor
  • customer service supervisor
  • information clerks supervisor
  • savings and credit service supervisor
  • tellers supervisor

Skills

Leadership, interpersonal, and communication skills are essential. You should also have initiative and be able to make decisions and solve problems.

Job requirements

  • Experience in the job supervised is required.
  • College or industry courses related to bookkeeping and customer services may be required.

Other considerations

The duties performed by Customer and information services supervisors are evolving as new technology is introduced. Supervisors and clerks should be prepared to keep abreast of changing office technology and processes.

By the numbers

Quick look

440

employed in 2016

92.0%

employed full-time

0.0%

self employed

54.5%
Icons/female Created with Sketch.
45.5%
Icons/male Created with Sketch.
41.5

median age

Compared to: All Sales and Service

102,605

employed in 2016

56.4%

employed full-time

5.8%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

59.6%

Halifax

14.6%

Cape Breton

11.2%

Annapolis Valley

7.9%

Southern

6.7%

North Shore

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

45.9%

Administrative and support, waste management and remediation services

28.4%

Finance and insurance

8.1%

Wholesale trade

4.1%

Information and cultural industries

2.7%

Construction

What is the age of Employment?

28.0%

45-54

26.0%

25-34

26.0%

35-44

15.0%

55-64

5.0%

15-24

Compared to: All Sales and Service

30.0%

15-24

17.2%

45-54

17.2%

25-34

16.1%

55-64

13.8%

35-44

Top levels of education

36.4%

High school

$34,887 median annual income
25.0%

College Diploma

$38,297 median annual income
21.6%

Bachelor

$40,684 median annual income
6.8%

Master

N/A
4.5%

Apprenticeship

N/A

Compared to: All Sales and Service

39.8%

High school

$15,705 median annual income
19.7%

Less than high school

$9,866 median annual income
19.5%

College Diploma

$20,644 median annual income
9.9%

Bachelor

$21,262 median annual income
8.0%

Apprenticeship

$21,234 median annual income

Education & training

Accounting Technology and Bookkeeping

College or Trades Program

These programs prepare students to provide technical administrative support to professional accountants and other financial management personnel. They include courses in posting transactions to accounts, record-keeping systems, accounting software operation, and general accounting principles and practices.

Institutions providing this program

Maritime Business College

Lower Sackville, NS

Eastern College - Halifax

Halifax, NS

Academy of Learning Career College - Halifax

Halifax, NS

Centre for Distance Education

Sydney, NS

Mount Saint Vincent University

Halifax, NS

Adult High School Siploma or Equivalent

High School Program

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College - Adult Learning

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Contact Centre Nova Scotia
Lower Sackville, NS

Additional resources

There are no additional resources for this occupation.