Accommodation, Travel, Tourism, and Related Services Supervisors
(NOC 6313)
in All Sales and ServiceSupervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They work for service organizations throughout the public and private sectors.
Job Outlook
Average
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Accommodation, Travel, Tourism, and Related Service Supervisors most commonly work full-time hours.
The median employment income for 65% of Accommodation, Travel, Tourism, and Related Service Supervisors who worked full-time, year-round in 2015 was $40,814. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$13.00
Minimum$16.00
Median$25.00
MaximumAnnual Pay
N/A
Minimum$31,209
MedianN/A
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$18.36
Median$22.50
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They work for service organizations throughout the public and private sectors.
Job duties
Supervisors in this group:
- Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers.
- Establish work schedules and procedures and coordinate activities with other work units or departments.
- Resolve work-related problems and prepare and submit progress and other reports.
- Hire and train staff in job duties, safety procedures and company policies.
- Request supplies and materials.
- Make sure computer systems, equipment, and machinery work properly and arrange for maintenance and repair work.
- May carry out the same duties as workers supervised.
Sample job titles
- airline sales and service agents supervisor
- bell captain
- casino section head
- casino shift manager
- hotel clerk supervisor
- motel managing supervisor
- night supervisor - hotel
- reservations supervisor
- tour guide supervisor
- travel clerk supervisor
Skills
Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change. Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations to make sure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.
Job requirements
- High school is usually required.
- College courses related to the area supervised may be required.
Other considerations
Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required. Progression to managerial positions is possible with additional training or experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
North Shore
Cape Breton
Southern
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Arts, entertainment and recreation
Accommodation and food services
Public administration
Administrative and support, waste management and remediation services
What is the age of Employment?
35-44
25-34
45-54
15-24
55-64
65+
Compared to: All Sales and Service
15-24
45-54
25-34
55-64
35-44
Top levels of education
High school
$29,793 median annual incomeCollege Diploma
N/ABachelor
N/ALess than high school
N/ACompared to: All Sales and Service
High school
$15,705 median annual incomeLess than high school
$9,866 median annual incomeCollege Diploma
$20,644 median annual incomeBachelor
$21,262 median annual incomeTrade Certification
$21,234 median annual incomeEducation & training
Adult High School Diploma or Equivalent
High School ProgramThe Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Various, NS
Various, NS
Hospitality Administration/Management
College or University ProgramThese programs prepare students to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries, hospitality marketing strategies, hospitality planning, management and coordination of franchise and unit operations, business management, accounting and financial management, hospitality transportation and logistics, and hospitality industry policies and regulations.
Institutions providing this program
Sydney, NS
Meeting and Event Planning
College or Trades ProgramThese programs prepare students to plan, budget, and implement conferences, meetings, and other special events in the public or private sectors. They include courses in principles of meeting and event planning, special event management, budgets and finance, site selection, contracts, vendors, and negotiations, marketing and promotions, food and beverage management, audio-visual basics and meeting technology, and hospitality law.
Institutions providing this program
Tourism and Travel Services Management
College or University ProgramThese programs prepare students to manage travel-related enterprises and related convention and/or tour services. They include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.
Institutions providing this program
Sydney, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.