Accommodation, Travel, Tourism, and Related Services Supervisors

(NOC 6313)

in All Sales and Service

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors. Casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots, and collect losing bets. Supervisors of gambling casino workers are included in this group.

Job Outlook

Average

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  • Estimate Moderate growth employment change, 2017-2019
  • Estimate 45 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

Compared to: All Sales and Service

  • Estimate Decline slightly employment change, 2017-2019
  • Estimate 5260 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation, Travel, Tourism, and Related Services Supervisors most commonly work full-time hours. Also, a fair portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.

The median employment income for 63% of Accommodation, Travel, Tourism, and Related Services Supervisors who worked full-time, year-round in 2015 was $40,814. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$12.75

Minimum

$16.00

Median

$30.29

Maximum

Annual Pay

N/A

Minimum

$31,209

Median

N/A

Maximum

Compared to: All Sales and Service

Hourly Pay

$10.70

Minimum

$12.50

Median

$21.17

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors. Casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots, and collect losing bets. Supervisors of gambling casino workers are included in this group.

Job duties

Supervisors in this group perform some or all of the following duties:

  • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Resolve work-related problems and prepare and submit progress and other reports.
  • Hire and train staff in job duties, safety procedures and company policies.
  • Requisition supplies and materials.
  • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.
  • May perform the same duties as workers supervised.

Sample job titles

  • airline sales and service agents supervisor
  • bell captain
  • casino section head
  • casino shift manager
  • hotel clerk supervisor
  • motel managing supervisor
  • night supervisor - hotel
  • reservations supervisor
  • tour guide supervisor
  • travel clerk supervisor

Skills

Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change. Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations in order to ensure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.

Job requirements

  • Completion of high school is usually required.
  • Completion of college courses related to the area supervised may be required.

Other considerations

Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required.
Progression to managerial positions is possible with additional training or experience.

By the numbers

Quick look

100

employed in 2016

91.7%

employed full-time

0.0%

self employed

52.2%
Icons/female Created with Sketch.
47.8%
Icons/male Created with Sketch.
38.4

median age

Compared to: All Sales and Service

102,605

employed in 2016

59.4%

employed full-time

6.2%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

69.6%

Halifax

13.0%

Northern

8.7%

Southern

8.7%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

47.6%

Information, Culture & Recreation

33.3%

Accommodation and Food Services

9.5%

Management, Admin & Other Support

9.5%

Public Administration

What is the age of Employment?

50.0%

55-64

33.3%

45-54

Compared to: All Sales and Service

35.7%

25-34

28.6%

35-44

21.4%

55-64

Top levels of education

56.5%

High school

$34,193 median annual income
17.4%

College certificate or diploma

N/A
13.0%

Less than high school

N/A
13.0%

Bachelor's degree

N/A
8.7%

Doctorate

N/A

Compared to: All Sales and Service

40.4%

High school

$12,982 median annual income
19.9%

College certificate or diploma

$19,514 median annual income
18.8%

Less than high school

$9,486 median annual income
10.0%

Bachelor's degree

$20,807 median annual income
8.0%

Trades certificate

$18,797 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

This instructional program class comprises any program that defines the prescribed requirements, specified by the appropriate jurisdiction, for the completion of and graduation from a secondary school program of academic subject matter offered for adult learners outside of the regular secondary school program. This does not include adult compensatory education programs resulting in completion of a high school equivalency certificate or diploma.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Annapolis Valley Campus

50 Elliott Road

Lawrencetown, NS B0S 1M0

(902) 825-3491

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Institute of Technology Campus

5685 Leeds Street

Halifax, NS B3K 2T3

(902) 491-6722

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Shelburne Campus

PO Box 760, 1575 Lake Road

Shelburne, NS B0T 1W0

(902) 875-8640

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Hospitality administration/management - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.

Institutions providing this program

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Hotel, motel, and restaurant management

This program is typically offered at the trades/college level.

This instructional program class comprises any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.

Institutions providing this program

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Meeting and event planning

This program is typically offered at the trades/college level.

This instructional program class comprises any program that prepares individuals to plan, budget, and implement conferences, meetings, and other special events in the public or private sectors. These programs include courses in principles of meeting and event planning; special event management; budgets and finance; site selection; contracts, vendors, and negotiations; marketing and promotions; food and beverage management; audio-visual basics and meeting technology; and hospitality law.

Institutions providing this program

DaVinci College of Art and Design NS Ltd.

1577 Barrington Street

Halifax, NS B3J 1Z7

(902) 429-1847

Tourism and travel services management

This program is typically offered at the college or university level.

This instructional program class comprises any program that prepares individuals to manage travel-related enterprises and related convention and/or tour services. These programs include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.

Institutions providing this program

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Success College

800 Sackville Drive

Lower Sackville, NS B4E 1R8

(902) 865-8283

Nova Scotia Community College - Akerley Campus

21 Woodlawn Road

Dartmouth, NS B2W 2R7

(902) 491-4900

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Nova Scotia Tourism Talent
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184
Nova Scotia Tourism Human Resource Sector Council
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (902) 422-5853
Fax: (902) 422-0184
Travel and Tourism Research Association - Canada Chapter
Suite 600, 116 Lisgar Street
Ottawa, ON K2P 0C2
Tel: (613) 238-6378
Tourism Industry Association of Nova Scotia
2089 Maitland Street
Halifax, NS B3K 2Z8
Tel: (800) 948-4267
Fax: (902) 422-0184

Additional resources

There are no additional resources for this occupation.

Job postings

There are currently no job postings for this occupation.