Accommodation, Travel, Tourism, and Related Services Supervisors

Nature of work

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They work for service organizations throughout the public and private sectors.

Job duties

Supervisors in this group:

• Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers.
• Establish work schedules and procedures and coordinate activities with other work units or departments.
• Resolve work-related problems and prepare and submit progress and other reports.
• Hire and train staff in job duties, safety procedures and company policies.
• Request supplies and materials.
• Make sure computer systems, equipment, and machinery work properly and arrange for maintenance and repair work.
• May carry out the same duties as workers supervised.

Sample job titles

• airline sales and service agents supervisor
• bell captain
• casino section head
• casino shift manager
• hotel clerk supervisor
• motel managing supervisor
• night supervisor - hotel
• reservations supervisor
• tour guide supervisor
• travel clerk supervisor

Skills

• Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change. Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations to make sure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.

Job requirements

• High school is usually required.
• College courses related to the area supervised may be required.

Other considerations

• Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required. Progression to managerial positions is possible with additional training or experience.

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