Accommodation, Travel, Tourism, and Related Services Supervisors

(NOC 6313)

in All Sales and Service

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They work for service organizations throughout the public and private sectors.

Job Outlook

Good

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  • Estimate Strong growth employment change, 2021-2023
  • Estimate 40 openings due to growth and retirements, 2021-2023
  • Estimate Moderate rate of unemployment in 2022

Compared to: All Sales and Service

  • Estimate 10325 employment change, 2021-2023
  • Estimate 17495 openings due to growth and retirements, 2021-2023
  • Estimate rate of unemployment not available for these occupation.

The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is not a large occupation in Nova Scotia, with employment around 50. The number employed in this occupation is expected to grow significantly over the next few years, which will provide additional opportunities for employment. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Accommodation, Travel, Tourism, and Related Service Supervisors most commonly work full-time hours. Also, a large percentage of the workforce is self-employed, which should be an important consideration for those thinking about employment in the occupation.

Hourly Pay

$15.00

Minimum

$19.66

Median

$25.00

Maximum

Annual Pay

N/A

Minimum

$31,209

Median

N/A

Maximum

Compared to: All Sales and Service

Hourly Pay

$12.95

Minimum

$15.00

Median

$25.60

Maximum

Annual Pay

$2,949

Minimum

$16,629

Median

$45,086

Maximum

About the job

Nature of work

Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They work for service organizations throughout the public and private sectors.

Job duties

Supervisors in this group:

  • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers.
  • Establish work schedules and procedures and coordinate activities with other work units or departments.
  • Resolve work-related problems and prepare and submit progress and other reports.
  • Hire and train staff in job duties, safety procedures and company policies.
  • Request supplies and materials.
  • Make sure computer systems, equipment, and machinery work properly and arrange for maintenance and repair work.
  • May carry out the same duties as workers supervised.

Sample job titles

  • airline sales and service agents supervisor
  • bell captain
  • casino section head
  • casino shift manager
  • hotel clerk supervisor
  • motel managing supervisor
  • night supervisor - hotel
  • reservations supervisor
  • tour guide supervisor
  • travel clerk supervisor

Skills

  • Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change. Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations to make sure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.

Job requirements

  • High school is usually required.
  • College courses related to the area supervised may be required.

Other considerations

  • Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required. Progression to managerial positions is possible with additional training or experience.

By the numbers

Quick look

115

employed in 2016

91.3%

employed full-time

0.0%

self employed

47.8%
Icons/female Created with Sketch.
52.2%
Icons/male Created with Sketch.
38.4

median age

Compared to: All Sales and Service

102,605

employed in 2016

56.4%

employed full-time

5.8%

self employed

60.1%
Icons/female Created with Sketch.
39.9%
Icons/male Created with Sketch.
37

median age

Where will I likely work?

69.6%

Halifax

$38,445 median annual income
13.0%

North Shore

N/A
8.7%

Cape Breton

N/A
8.7%

Southern

N/A

Compared to: All NS Occupations

47.0%

Halifax

15.6%

North Shore

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

47.6%

Arts, entertainment and recreation

33.3%

Accommodation and food services

9.5%

Public administration

9.5%

Administrative and support, waste management and remediation services

What is the age of Employment?

31.0%

35-44

19.0%

45-54

19.0%

25-34

15.0%

15-24

8.0%

55-64

8.0%

65+

Compared to: All Sales and Service

30.0%

15-24

17.2%

45-54

17.2%

25-34

16.1%

55-64

13.8%

35-44

Top levels of education

56.5%

High school

$29,793 median annual income
17.4%

College Diploma

N/A
8.7%

Bachelor

N/A
8.7%

Less than high school

N/A

Compared to: All Sales and Service

39.8%

High school

$15,705 median annual income
19.7%

Less than high school

$9,866 median annual income
19.5%

College Diploma

$20,644 median annual income
9.9%

Bachelor

$21,262 median annual income
8.0%

Trade Certification

$21,234 median annual income

Education & training

High School Diploma or Equivalent

High School Program

Adults without a high school diploma can contact the Nova Scotia School for Adult Learning (NSSAL) for tuition-free programming across the province. NSSAL oversees adult education programs in Nova Scotia. NSSAL partners with the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations to deliver programs. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED.

Institutions providing this program

Universite Sainte-Anne

Pointe-de-l'Église, NS

Nova Scotia Community College

Various, NS

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Hospitality Administration/Management

College or University Program

These programs prepare students to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries, hospitality marketing strategies, hospitality planning, management and coordination of franchise and unit operations, business management, accounting and financial management, hospitality transportation and logistics, and hospitality industry policies and regulations.

Institutions providing this program

Mount Saint Vincent University

Halifax, NS

Cape Breton University

Sydney, NS

Nova Scotia Community College

Various, NS

Meeting and Event Planning

College or Trades Program

These programs prepare students to plan, budget, and implement conferences, meetings, and other special events in the public or private sectors. They include courses in principles of meeting and event planning, special event management, budgets and finance, site selection, contracts, vendors, and negotiations, marketing and promotions, food and beverage management, audio-visual basics and meeting technology, and hospitality law.

Institutions providing this program

Nova Scotia Community College

Various, NS

Tourism and Travel Services Management

College or University Program

These programs prepare students to manage travel-related enterprises and related convention and/or tour services. They include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.

Institutions providing this program

Cape Breton University

Sydney, NS

Nova Scotia Community College

Various, NS

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Nova Scotia Tourism Talent
Halifax, NS
Nova Scotia Tourism Human Resource Sector Council
Halifax, NS
Tourism Industry Association of Nova Scotia
Halifax, NS

Additional resources