Accommodation, Travel, Tourism, and Related Services Supervisors
(NOC 6313)
in All Sales and ServiceSupervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors. Casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots, and collect losing bets. Supervisors of gambling casino workers are included in this group.
Job Outlook
Average
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is not a large occupation in Nova Scotia so job opportunities may not be that frequent. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Accommodation, Travel, Tourism, and Related Services Supervisors most commonly work full-time hours. Also, a fair portion of the workforce is self-employed, so having the option to "work for yourself" may appeal to some individuals’ interests/motivations.
The median employment income for 63% of Accommodation, Travel, Tourism, and Related Services Supervisors who worked full-time, year-round in 2015 was $40,814. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$12.75
Minimum$16.00
Median$30.29
MaximumAnnual Pay
N/A
Minimum$31,209
MedianN/A
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$12.55
Median$21.17
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Supervisors in this group supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors. Casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots, and collect losing bets. Supervisors of gambling casino workers are included in this group.
Job duties
Supervisors in this group perform some or all of the following duties:
- Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified.
- Establish work schedules and procedures and coordinate activities with other work units or departments.
- Resolve work-related problems and prepare and submit progress and other reports.
- Hire and train staff in job duties, safety procedures and company policies.
- Requisition supplies and materials.
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work.
- May perform the same duties as workers supervised.
Sample job titles
- airline sales and service agents supervisor
- bell captain
- casino section head
- casino shift manager
- hotel clerk supervisor
- motel managing supervisor
- night supervisor - hotel
- reservations supervisor
- tour guide supervisor
- travel clerk supervisor
Skills
Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change. Casino workers require good vision and hearing. Manual dexterity is needed to operate gambling tables and games with cards. You will need to be methodical and comfortable with simple calculations in order to ensure that all patrons are aware of and follow the rules, and to determine winners, collect bets, pay winners, and keep reports. Good communication skills are required to explain rules and ensure that patrons follow them, as well as to resolve complaints.
Job requirements
- Completion of high school is usually required.
- Completion of college courses related to the area supervised may be required.
Other considerations
Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Experience in the job supervised is usually required.
Progression to managerial positions is possible with additional training or experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
North Shore
Southern
Cape Breton
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Information, Culture & Recreation
Accommodation and Food Services
Management, Admin & Other Support
Public Administration
What is the age of Employment?
55-64
45-54
Compared to: All Sales and Service
25-34
35-44
55-64
Top levels of education
High school
$34,193 median annual incomeCollege certificate or diploma
N/ALess than high school
N/ABachelor's degree
N/ADoctorate
N/ACompared to: All Sales and Service
High school
$12,982 median annual incomeCollege certificate or diploma
$19,514 median annual incomeLess than high school
$9,486 median annual incomeBachelor's degree
$20,807 median annual incomeTrades certificate
$18,797 median annual incomeEducation & training
Adult high school/secondary diploma programs
This program is typically offered at the high school level.The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
PO Box 220
Halifax, NS B3J 2M4
(866) 679-6722
Various, NS
Various, NS
Hospitality administration/management - General
This program is typically offered at the college or university level.This instructional program class includes any program that prepares individuals to serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveller facilities. These programs include courses in principles of operations in the travel and tourism, hotel and lodging facilities, food services, and recreation facilities industries; hospitality marketing strategies; hospitality planning; management and coordination of franchise and unit operations; business management; accounting and financial management; hospitality transportation and logistics; and hospitality industry policies and regulations.
Institutions providing this program
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
Hotel, motel, and restaurant management
This program is typically offered at the trades/college level.This instructional program class includes any instructional program that prepares individuals to manage operations and facilities that provide food and/or lodging services to the traveling public. These programs include courses in hospitality industry principles; supplies purchasing, storage, and control; hotel and restaurant facilities design and planning; hospitality industry law; personnel management and labour relations; financial management; facilities management; marketing and sale promotion strategies; convention and event management; front desk operations; and applications to specific types of hotel, motel, and/or restaurant operations.
Institutions providing this program
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
Meeting and event planning
This program is typically offered at the trades/college level.This instructional program class includes any program that prepares individuals to plan, budget, and implement conferences, meetings, and other special events in the public or private sectors. These programs include courses in principles of meeting and event planning; special event management; budgets and finance; site selection; contracts, vendors, and negotiations; marketing and promotions; food and beverage management; audio-visual basics and meeting technology; and hospitality law.
Tourism and travel services management
This program is typically offered at the college or university level.This instructional program class includes any program that prepares individuals to manage travel-related enterprises and related convention and/or tour services. These programs include courses in travel agency management, tour arranging and planning, convention and event planning, travel industry operations and procedures, tourism marketing and promotion strategies, travel counselling, travel industry law, international and domestic operations, and travel and tourism policy.
Institutions providing this program
21 Woodlawn Road
Dartmouth, NS B2W 2R7
(902) 491-4900
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
Employment requirements & contacts
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