Facility Operation and Maintenance Managers

Nature of work

Facility operation managers plan, organize, direct, control and evaluate the operations of commercial, transportation and recreational facilities and the included real estate. Facility operation managers work for a wide range of businesses like airports, harbours, canals, shopping centres, convention centres, warehouses, and recreational facilities.

Maintenance managers plan, organize, direct, control and evaluate the maintenance department within commercial, industrial, institutional, recreational and other facilities. Maintenance managers work for a wide range of organizations like office buildings, shopping centres, airports, harbours, warehouses, grain terminals, universities, schools and sports facilities, and by the maintenance and mechanical engineering departments of manufacturing and other industrial businesses.

Job duties

Facility operation managers:

• Manage the operations of facilities and the included real estate.
• Oversee the leasing of space in the facility and the development of marketing strategies.
• Manage administrative services like signage, cleaning, maintenance, parking, safety inspections, security and snow removal.
• Manage construction projects to modify commercial, transportation and recreational facilities and real estate.
• Oversee the installation, maintenance and repair of infrastructure like machinery, equipment and electrical and mechanical systems.
• Manage the facility's operations budget.
• Prepare reports and statistics related to areas of responsibility.
• Hire and oversee training and supervision of staff.

Maintenance managers:

• Direct the maintenance and repair of an organization's machinery, equipment and electrical and mechanical systems.
• Develop and implement schedules and procedures for safety inspections and maintenance programs.
• Coordinate cleaning, snow removal and landscaping operations.
• Manage contracts for supplies and services.
• Manage a facility's maintenance budget.
• Hire and oversee training and supervision of staff.

Sample job titles

• airport manager
• building maintenance manager
• convention centre manager
• director of maintenance
• facility operations manager
• maintenance manager
• property manager
• recreation facility manager
• shopping centre manager
• warehouse manager

Skills

• You need excellent communication, interpersonal, and negotiating skills along with confidence and initiative. Common sense and mathematical skills are important. You must be willing to accept new ideas, take risks, and make careful decisions. You need good written and spoken communication skills and you must be able to establish working relationships with a variety of people. Familiarity with computers would be helpful.

Job requirements

• Facility operation managers need a college or university program in business administration or in a subject related to facility operation and maintenance or an equivalent combination of technical training and experience in administration or maintenance.
• Maintenance managers need a college or university program in electrical or mechanical engineering or in another subject related to building maintenance or an equivalent combination of technical training and experience in building maintenance.

Other considerations

• Several years of supervisory experience in facility operations or maintenance are usually required.

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