Retail Sales Supervisors
(NOC 6211)
in All Sales and ServiceRetail sales supervisors supervise and coordinate the activities of Retail Salespersons (6421), Cashiers (6611), Store Shelf Stockers, Clerks, and Order Fillers (6622) and Other Sales Related Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Job Outlook
Good
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Retail Sales Supervisors most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.
The median employment income for 59% of Retail Sales Supervisors who worked full-time, year-round in 2015 was $31,747. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$12.55
Minimum$15.00
Median$24.00
MaximumAnnual Pay
$7,288
Minimum$24,509
Median$54,619
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$12.55
Median$21.17
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Retail sales supervisors supervise and coordinate the activities of Retail Salespersons (6421), Cashiers (6611), Store Shelf Stockers, Clerks, and Order Fillers (6622) and Other Sales Related Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Job duties
Retail sales supervisors perform some or all of the following duties:
- Supervise and coordinate sales staff and cashiers.
- Assign sales workers to duties and prepare work schedules.
- Authorize payments by cheque and the return of merchandise.
- Sell merchandise to customers.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Maintain specified inventory and order merchandise.
- Prepare reports regarding sales volumes, merchandising and personnel matters.
- Hire and train or arrange for the training of new sales staff.
Sample job titles
- bakery supervisor - supermarket
- customer service supervisor - retail
- delivery person supervisor
- door-to-door sales supervisor
- grocery clerk supervisor
- head cashier
- retail store supervisor
- route supervisor, retail sales
- sales clerk supervisor
- telemarketer supervisor
Skills
Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change.
Job requirements
- Completion of high school is usually required.
Other considerations
Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Annual incomes will depend upon many factors, including the product being sold, industry, location, qualifications, and the number of staff being supervised. Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.
Progression to management positions in retail trade is possible with additional training or experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
Annapolis Valley
North Shore
Southern
Cape Breton
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Retail Trade
Wholesale Trade
Information, Culture & Recreation
Management, Admin & Other Support
Finance, Insurance, Real Estate & Leasing
What is the age of Employment?
45-54
15-24
35-44
25-34
55-64
65+
Compared to: All Sales and Service
25-34
35-44
55-64
Top levels of education
High school
$24,940 median annual incomeCollege certificate or diploma
$26,493 median annual incomeLess than high school
$20,168 median annual incomeBachelor's degree
$23,915 median annual incomeTrades certificate
$24,492 median annual incomeCompared to: All Sales and Service
High school
$12,982 median annual incomeCollege certificate or diploma
$19,514 median annual incomeLess than high school
$9,486 median annual incomeBachelor's degree
$20,807 median annual incomeTrades certificate
$18,797 median annual incomeEducation & training
Adult high school/secondary diploma programs
This program is typically offered at the high school level.The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Siège Social: 1695, Route 1
Pointe-de-l'Église, NS B0W 1M0
(902) 769-2114
PO Box 220
Halifax, NS B3J 2M4
(866) 679-6722
Various, NS
Various, NS
Marketing/marketing management - General
This program is typically offered at the college or university level.This instructional program class includes any program that generally prepares individuals to undertake and manage the process of developing consumer audiences and moving products from producers to consumers. These programs include courses in buyer behaviour and dynamics, principles of marketing research, demand analysis, cost-volume and profit relationships, pricing theory, marketing campaign and strategic planning, market segments, advertising methods, sales operations and management, consumer relations, retailing, and applications to specific products and markets.
Institutions providing this program
Office of the Registrar
Halifax, NS B3H 4R2
(902) 494-2450
166 Bedford Highway
Halifax, NS B3M 2J6
(902) 457-6117
PO Box 5000
Antigonish, NS B2G 2W5
(902) 867-2219
923 Robie Street
Halifax, NS B3H 3C3
(902) 420-5400
PO Box 5300 1250 Grand Lake Road
Sydney, NS B1P 6L2
(888) 959-9995
PO Box 550, 1 Main Street
Springhill, NS B0M 1X0
(902) 597-3737
236 Belcher Street
Kentville, NS B4N 0A6
(902) 678-7341
75 High Street
Bridgewater, NS B4V 1V8
(902) 543-4608
PO Box 820, 39 Acadia Avenue
Stellarton, NS B0K 1S0
(902) 752-2002
PO Box 1042, 1240 Grand Lake Road
Sydney, NS B1P 6J7
(902) 563-2450
80 Mawiomi Place
Dartmouth, NS B2Y 0A5
(902) 491-1100
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.