Retail Sales Supervisors
(NOC 6211)
in All Sales and ServiceRetail sales supervisors supervise and coordinate the activities of retail salespersons, cashiers, store shelf stockers, clerks, and order fillers, and other sales related workers. They work for stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service shops and businesses involved in door-to-door soliciting and telemarketing.
Job Outlook
Good
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Compared to: All Sales and Service
The employment outlook over the next few years for this occupational group is “good”, which indicates the chances of a qualified individual finding work is better than average when compared to other occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow moderately over the next few years, which will likely provide some additional opportunities for employment. With a moderate percent of workers being 55 years of age and older, retirements are expected to contribute somewhat to employment opportunities over the coming years. Retail Sales Supervisors most commonly work full-time hours.
The median employment income for 58% of Retail Sales Supervisors who worked full-time, year-round in 2015 was $31,747. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)
Hourly Pay
$12.95
Minimum$15.75
Median$26.92
MaximumAnnual Pay
$7,288
Minimum$24,509
Median$54,619
MaximumCompared to: All Sales and Service
Hourly Pay
$12.55
Minimum$18.36
Median$22.50
MaximumAnnual Pay
$2,949
Minimum$16,629
Median$45,086
MaximumAbout the job
Nature of work
Retail sales supervisors supervise and coordinate the activities of retail salespersons, cashiers, store shelf stockers, clerks, and order fillers, and other sales related workers. They work for stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service shops and businesses involved in door-to-door soliciting and telemarketing.
Job duties
Retail sales supervisors:
- Supervise and coordinate sales staff and cashiers.
- Assign sales workers to duties and prepare work schedules.
- Authorize payments by cheque merchandise returns.
- Sell merchandise to customers.
- Resolve problems like customer complaints and supply shortages.
- Maintain specified inventory and order merchandise.
- Prepare reports about sales volumes, merchandising and personnel matters.
- Hire and train new sales staff.
Sample job titles
- bakery supervisor - supermarket
- customer service supervisor - retail
- delivery person supervisor
- door-to-door sales supervisor
- grocery clerk supervisor
- head cashier
- retail store supervisor
- route supervisor, retail sales
- sales clerk supervisor
- telemarketer supervisor
Skills
Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers. Services, product lines and sales methods may change frequently. You must be prepared to keep informed and adapt to change.
Job requirements
- High school is usually required.
Other considerations
Employment opportunities are likely to be affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these jobs should be prepared to keep up with changes in product lines and sales methods. Annual incomes will depend upon many factors, including the product being sold, industry, location, qualifications, and the number of staff being supervised. Retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required. Progression to management positions in retail trade is possible with additional training or experience.
By the numbers
Quick look
employed in 2016
employed full-time
self employed
median age
Compared to: All Sales and Service
employed in 2016
employed full-time
self employed
median age
Where will I likely work?
Halifax
Annapolis Valley
North Shore
Southern
Cape Breton
Compared to: All NS Occupations
Halifax
North Shore
Annapolis Valley
Cape Breton
Southern
Top Industries of Employment
Retail trade
Wholesale trade
Arts, entertainment and recreation
Manufacturing
Real estate and rental and leasing
What is the age of Employment?
45-54
25-34
15-24
55-64
35-44
65+
Compared to: All Sales and Service
15-24
45-54
25-34
55-64
35-44
Top levels of education
High school
$24,940 median annual incomeCollege Diploma
$26,493 median annual incomeLess than high school
$20,168 median annual incomeBachelor
$23,915 median annual incomeApprenticeship
$24,492 median annual incomeCompared to: All Sales and Service
High school
$15,705 median annual incomeLess than high school
$9,866 median annual incomeCollege Diploma
$20,644 median annual incomeBachelor
$21,262 median annual incomeApprenticeship
$21,234 median annual incomeEducation & training
Adult High School Siploma or Equivalent
High School ProgramThe Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.
Institutions providing this program
Various, NS
Various, NS
Marketing/Marketing Management
College or University ProgramThese programs prepare students to undertake and manage the process of developing consumer audiences and moving products from producers to consumers. They include courses in buyer behaviour and dynamics, principles of marketing research, demand analysis, cost-volume and profit relationships, pricing theory, marketing campaign and strategic planning, market segments, advertising methods, sales operations and management, consumer relations, retailing, and applications to specific products and markets.
Institutions providing this program
Wolfville, NS
Sydney, NS
Employment requirements & contacts
No regulating bodies were found under this occupation profile
Contacts
Additional resources
There are no additional resources for this occupation.