Other Managers in Customer and Personal Services

(NOC 0651)

in All Management

This group includes managers of establishments that provide services not elsewhere classified, such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Job Outlook

Average

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  • Estimate decline slightly employment change, 2017-2019
  • Estimate 50 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Management

  • Estimate Decline employment change, 2017-2019
  • Estimate 2775 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a moderate sized occupation in Nova Scotia so some job opportunities may occur through turnover. The number employed in this occupation is expected to decline slightly over the next few years, which may affect the number of new opportunities available. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Other Managers in Customer and Personal Services most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 69% of Other Managers in Customer and Personal Services who worked full-time, year-round in 2015 was $29,945. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$16.00

Minimum

$24.80

Median

$38.83

Maximum

Annual Pay

$6,832

Minimum

$25,521

Median

$78,994

Maximum

Compared to: All Management

Hourly Pay

$15.77

Minimum

$34.97

Median

$57.69

Maximum

Annual Pay

$10,632

Minimum

$55,002

Median

$124,014

Maximum

About the job

Nature of work

This group includes managers of establishments that provide services not elsewhere classified, such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Job duties

Managers in customer and personal services perform some or all of the following duties:

  • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.
  • Establish or implement policies and procedures for staff.
  • Plan and control budget and inventory.
  • Respond to inquiries or complaints and resolve problems.
  • Manage contracts for advertising or marketing strategies.
  • Hire, train and supervise staff.

Sample job titles

  • car wash manager
  • driving school manager
  • hairdressing salon manager
  • home care service manager
  • janitorial services manager
  • movie theatre manager
  • music school manager
  • spa manager

Skills

To work in these jobs, you need good organizational and managerial skills. An ability to work under pressure is important. You must be decisive. You need to work well with others. Effective communication skills, both written and oral, are also important.

Job requirements

  • Completion of high school is usually required.
  • A college diploma or vocational certificate in the subject of instruction may be required.

Other considerations

One to three years of experience in the service being offered are usually required.

By the numbers

Quick look

685

employed in 2016

86.6%

employed full-time

43.8%

self employed

54.5%
Icons/female Created with Sketch.
45.5%
Icons/male Created with Sketch.
46.2

median age

Compared to: All Management

44,250

employed in 2016

93.3%

employed full-time

18.6%

self employed

40.5%
Icons/female Created with Sketch.
59.5%
Icons/male Created with Sketch.
48.7

median age

Where will I likely work?

61.4%

Halifax

11.7%

Annapolis Valley

9.7%

Southern

9.7%

Northern

7.6%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

38.2%

Other Services

27.2%

Management, Admin & Other Support

13.2%

Information, Culture & Recreation

6.6%

Health Care and Social Assistance

5.1%

Educational Services

What is the age of Employment?

31.3%

45-54

18.8%

55-64

18.8%

35-44

16.7%

25-34

10.4%

65+

4.2%

15-24

Compared to: All Management

31.8%

45-54

23.8%

35-44

22.6%

55-64

13.2%

25-34

6.2%

65+

Top levels of education

27.0%

College certificate or diploma

$22,283 median annual income
25.4%

High school

$24,416 median annual income
21.4%

Bachelor's degree

$35,226 median annual income
16.7%

Trades certificate

$24,827 median annual income
5.6%

Less than high school

N/A

Compared to: All Management

27.7%

Bachelor's degree

$66,107 median annual income
23.5%

High school

$37,496 median annual income
20.6%

College certificate or diploma

$45,432 median annual income
9.2%

Master's degree

$81,234 median annual income
7.0%

Trades certificate

$41,701 median annual income

Education & training

Adult high school/secondary diploma programs

This program is typically offered at the high school level.

The Nova Scotia School for Adult Learning (NSSAL) administers, coordinates, and supports the development and delivery of adult education programs through learning partners in Nova Scotia. Our learning partners include the Nova Scotia Community College, Adult High Schools, Université Sainte-Anne, and community-based learning organizations that offer tuition-free programming across the province. NSSAL offers clear, accessible pathways from adult basic education to a high school credential or GED, empowering Nova Scotians to achieve their learning and employment goals.

Institutions providing this program

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Nova Scotia Community College - Adult Learning

PO Box 220

Halifax, NS B3J 2M4

(866) 679-6722

Adult High Schools

Various, NS

Community Learning Organizations

Various, NS

Business/commerce - General

This program may be offered at the college, trades, or university level.

This instructional program class includes any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

University of King's College

6350 Coburg Road

Halifax, NS B3H 2A1

(902) 422-1271

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Organizational leadership

This program is typically offered at the college or university level.

This instructional program class includes any program that focuses on leadership skills that can be applied to a business, government, non-profit, or educational setting. These programs include courses in organizational planning, dynamics of leadership, finance, team building, conflict resolution and mediation, communication and other management skills.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746 

Additional resources

There are no additional resources for this occupation.

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