Administrative Services Managers

(NOC 0111, 0112, 0113, 0114)

in All Management

Managers of administrative services coordinate support services in business and government. This involves the development of plans and procedures for support services and they may also be involved in hiring and training new staff. They are employed throughout the public and private sectors.

Job Outlook

Average

Read more

  • Estimate Weak growth employment change, 2017-2019
  • Estimate 190 openings due to growth and retirements, 2017-2019
  • Estimate Moderate rate of unemployment in 2016

Compared to: All Management

  • Estimate Decline employment change, 2017-2019
  • Estimate 2775 openings due to growth and retirements, 2017-2019
  • Estimate Low rate of unemployment in 2016

The employment outlook over the next few years for this occupational group is “average”, which indicates the chances of a qualified individual finding work is comparable to the average for all occupations in Nova Scotia. This is a fairly large occupation in Nova Scotia so job opportunities occur fairly regularly. The number employed in this occupation is expected to grow slightly over the next few years, which should provide some additional opportunities for employment. With a large percent of workers being 55 years of age and older, retirements are expected to be a key contributor to employment opportunities over the coming years. Administrative Services Managers most commonly work full-time hours. Furthermore, the jobs are typically permanent positions.

The median employment income for 79% of Administrative Services Managers who worked full-time, year-round in 2015 was $75,638. Across all occupations in Nova Scotia, 59% of those who worked full-time year round had a median employment income of $43,600.
(Source: 2016 Census)

Hourly Pay

$19.23

Minimum

$38.94

Median

$61.54

Maximum

Annual Pay

$27,974

Minimum

$70,855

Median

$124,254

Maximum

Compared to: All Management

Hourly Pay

$15.77

Minimum

$34.97

Median

$57.69

Maximum

Annual Pay

$10,632

Minimum

$55,002

Median

$124,014

Maximum

About the job

Nature of work

Managers of administrative services coordinate support services in business and government. This involves the development of plans and procedures for support services and they may also be involved in hiring and training new staff. They are employed throughout the public and private sectors.

Job duties

Administrative service managers perform some or all of the following duties:

  • Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services.
  • Develop and implement corporate policies in finance, human resources, or procurement.
  • Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.
  • Direct and control corporate governance and regulatory compliance procedures within establishment.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Prepare or coordinate the preparation of financial statements, summaries, and other cost-benefit analyses and financial management reports.
  • Prepare reports and briefs for management committees evaluating administrative services.
  • Interview, hire and oversee training for staff.
  • Financial managers establish performance standards and prepare various financial statements and reports for senior management. They evaluate and make recommendations for changes to procedures, operating systems, budgets, and other financial control functions.
  • Human resources managers hire staff and are responsible for human resource planning, recruitment, collective bargaining, training and development, job classification, and pay and benefit administration.
  • Purchasing managers negotiate purchase contracts, participate in the development of specifications for equipment, products or materials, and review and process claims against suppliers.
  • Support services managers manage the operations of a department providing services such as administration, word processing, payroll preparation, mail services, records management, printing, security, and parking.

Sample job titles

  • accounting manager/director
  • branch manager/director
  • contract manager/director
  • financial manager/director
  • human resources manager/director
  • inventory control manager/director
  • labour relations manager/director
  • occupational health and safety manager/director
  • office manager/director
  • pay and benefits manager/director
  • pension plans administrator
  • personnel manager/director
  • purchasing manager/director
  • records administrator
  • recruiting manager/director
  • security manager/director
  • supply chain manager/director
  • treasurer and controller

Skills

To work in this area you need to be organized and able to meet deadlines. You must be analytical, flexible, attentive to detail, and able to make decisions. You need good written and oral communication skills, and you must be able to establish effective working relationships with a variety of people.

Job requirements

  • A bachelor's degree or college diploma in a field such as business administration, economics, commerce or a related administrative services field is required.
  • Completion of a professional development program in personnel administration may be an alternate option for Human Resources Managers.
  • Purchasing managers responsible for units purchasing specialized materials or business services may require a related degree or diploma. For example, a bachelor's degree or college diploma in engineering may be required for purchasing managers responsible for purchasing industrial products.
  • A master's degree in business administration or another master's level management program may also be required.
  • Accounting and audit managers may require a recognized accounting designation (CPA, CA, CMA or CGA).
  • The designation Supply Chain Management Professional (S.C.M.P.) or registration in the educational program of the Purchasing Management Association of Canada may be required.
  • An Associate of the Institute of the Chartered Secretaries and Administrators (ACIS), Fellow of the Institute of Chartered Secretaries and Administrators (FCIS) or a Professional Administrator (P Adm) designation may be required for some jobs in this group.
  • Certification in health information management by the Canadian Health Information Management Association (CHIMA) may be required.

Other considerations

Many companies are now contracting with outside firms to provide various professional services. Therefore, the number of people in these jobs who work on a contract basis may increase in the future. Several years of experience at a professional level in business administration, finance, accounting, human resources or other administrative services are usually required. Progression to senior management positions is possible with experience.

By the numbers

Quick look

3,620

employed in 2016

95.6%

employed full-time

3.5%

self employed

61.2%
Icons/female Created with Sketch.
38.8%
Icons/male Created with Sketch.
47.9

median age

Compared to: All Management

44,250

employed in 2016

93.3%

employed full-time

18.6%

self employed

40.5%
Icons/female Created with Sketch.
59.5%
Icons/male Created with Sketch.
48.7

median age

Where will I likely work?

64.9%

Halifax

11.3%

Northern

9.4%

Annapolis Valley

7.3%

Southern

7.2%

Cape Breton

Compared to: All NS Occupations

47.0%

Halifax

15.6%

Northern

12.9%

Annapolis Valley

12.7%

Cape Breton

11.8%

Southern

Top Industries of Employment

15.3%

Public Administration

10.9%

Finance, Insurance, Real Estate & Leasing

8.5%

Retail Trade

6.7%

Management, Admin & Other Support

6.7%

Professional Business Services

What is the age of Employment?

32.5%

35-44

32.0%

45-54

18.0%

55-64

13.5%

25-34

3.5%

65+

Compared to: All Management

31.8%

45-54

23.8%

35-44

22.6%

55-64

13.2%

25-34

6.2%

65+

Top levels of education

37.4%

Bachelor's degree

$78,520 median annual income
23.3%

College certificate or diploma

$62,770 median annual income
13.1%

High school

$55,891 median annual income
10.3%

Doctorate

$119,792 median annual income
6.0%

University certificate or diploma

$75,497 median annual income

Compared to: All Management

27.7%

Bachelor's degree

$66,107 median annual income
23.5%

High school

$37,496 median annual income
20.6%

College certificate or diploma

$45,432 median annual income
9.2%

Master's degree

$81,234 median annual income
7.0%

Trades certificate

$41,701 median annual income

Education & training

Business administration and management - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that generally prepares individuals to plan, organize, direct, and control the functions and processes of a firm or organization. These programs include courses in management theory, human resources management and behaviour, accounting and other quantitative methods, purchasing and logistics, organization and production, marketing, and business decision-making.

Institutions providing this program

Maritime Business College - Dartmouth

45 Ochterloney Street, Suite 100

Dartmouth, NS B2Y 2N6

(902) 463-6700

Eastern College - Halifax

6940 Mumford Road, Suite 111

Halifax, NS B3L 0B7

(902) 423-3933

Success College

800 Sackville Drive

Lower Sackville, NS B4E 1R8

(902) 865-8283

Academy of Learning - Halifax

6960 Mumford Road, Suite 155-1st Floor Mumford Professional Centre

Halifax, NS B3L 4P1

(902) 455-3395

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Cumberland Campus

PO Box 550, 1 Main Street

Springhill, NS B0M 1X0

(902) 597-3737

Nova Scotia Community College - Burridge Campus

372 Pleasant Street

Yarmouth, NS B5A 2L2

(902) 742-3501

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Lunenburg Campus

75 High Street

Bridgewater, NS B4V 1V8

(902) 543-4608

Nova Scotia Community College - Pictou Campus & School of Fisheries

PO Box 820, 39 Acadia Avenue

Stellarton, NS B0K 1S0

(902) 752-2002

Nova Scotia Community College - Strait Area Campus & Nautical Institute

226 Reeves Street

Port Hawkesbury, NS B9A 2A2

(902) 625-2380

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Truro Campus

36 Arthur Street

Truro, NS B2N 1X5

(902) 893-5385

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Nova Scotia Community College - Online Learning

Unit 37, 115 Chain Lake Drive

Halifax, NS B3S 1B3

(877) 491-6774

Business/commerce - General

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that focuses on the general study of business, including the processes of interchanging goods and services (buying, selling and producing), business organization, and accounting as used in profit-making and non-profit public and private institutions and agencies. The program prepares individuals to apply business principles and techniques in various occupational settings.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

University of King's College

6350 Coburg Road

Halifax, NS B3H 2A1

(902) 422-1271

Universite Sainte-Anne

Siège Social: 1695, Route 1

Pointe-de-l'Église, NS B0W 1M0

(902) 769-2114

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Economics - General

This program is typically offered at the college or university level.

This instructional program class comprises any general program that focuses on the systematic study of the production, conservation and allocation of resources in conditions of scarcity, together with the organizational frameworks related to these processes. These programs include courses in economic theory, microeconomics and macroeconomics, comparative economic systems, money and banking systems, international economics, quantitative analytical methods, and applications to specific industries and public policy issues.

Institutions providing this program

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

University of King's College

6350 Coburg Road

Halifax, NS B3H 2A1

(902) 422-1271

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Entrepreneurship/entrepreneurial studies

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that generally prepares individuals to perform development, marketing and management functions associated with owning and operating a business.

Institutions providing this program

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Finance - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that generally prepares individuals to plan, manage, and analyse the financial and monetary aspects and performance of business enterprises, banking institutions, or other organizations. These programs include courses in principles of accounting; financial instruments; capital planning; funds acquisition; asset and debt management; budgeting; financial analysis; and investments and portfolio management.

Institutions providing this program

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Kingstec Campus

236 Belcher Street

Kentville, NS B4N 0A6

(902) 678-7341

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Human resources management/personnel administration - General

This program is typically offered at the college or university level.

This instructional program class comprises any program that generally prepares individuals to manage the development of human capital in organizations, and to provide related services to individuals and groups. These programs include courses in personnel and organization policy, human resource dynamics and flows, labour relations, sex roles, civil rights, human resources laws and regulations, motivation and compensation systems, work systems, career management, employee testing and assessment, recruitment and selection, managing employee and job training programs, and the management of human resources programs and operations.

Institutions providing this program

Island Career Academy

721 Alexandra Street

Sydney, NS B1S 2H4

(902) 564-6112

Acadia University

15 University Avenue

Wolfville, NS B4P 2R6

(902) 542-2201

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Mount Saint Vincent University

166 Bedford Highway

Halifax, NS B3M 2J6

(902) 457-6117

Saint Mary's University

923 Robie Street

Halifax, NS B3H 3C3

(902) 420-5400

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Nova Scotia Community College - Marconi Campus

PO Box 1042, 1240 Grand Lake Road

Sydney, NS B1P 6J7

(902) 563-2450

Nova Scotia Community College - Waterfront Campus & Aviation Institute

80 Mawiomi Place

Dartmouth, NS B2Y 0A5

(902) 491-1100

Information science/studies

This program is typically offered at the college or university level.

This instructional program class comprises any program that focuses on the theory, organization, and process of information collection, transmission, and utilization in traditional and electronic forms. These programs include courses in information classification and organization; information storage and processing; transmission, transfer, and signalling; communications and networking; systems planning and design; human interfacing and use analysis; database development; information policy analysis; and related aspects of hardware, software, economics, social factors, and capacity.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Investments and securities

This program is typically offered at the college or university level.

This instructional program class comprises any program that prepares individuals to manage assets placed in capital markets, and related technical operations. These programs include courses in security analysis, debt and equity analysis, investment strategies, securities markets, computer-assisted research, portfolio management, portfolio performance analysis, and applications to specific investment problems and business situations.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Medical informatics

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that focuses on the application of computer science and software engineering to medical research and clinical information technology support, and the development of advanced imaging, database, and decision systems. These programs include courses in computer science, health information systems architecture, medical knowledge structures, medical language and image processing, quantitative medical decision modelling, imaging techniques, electronic medical records, medical research systems, clinical decision support, and informatics aspects of specific research and practice problems.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Organizational leadership

This program is typically offered at the college or university level.

This instructional program class comprises any program that focuses on leadership skills that can be applied to a business, government, non-profit, or educational setting. These programs include courses in organizational planning, dynamics of leadership, finance, team building, conflict resolution and mediation, communication and other management skills.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

St. Francis Xavier University

PO Box 5000

Antigonish, NS B2G 2W5

(902) 867-2219

Public administration

This program may be offered at the college, trades, or university level.

This instructional program class comprises any program that prepares individuals to serve as managers in the executive arm of government; and that focuses on the systematic study of executive organization and management. These programs include courses in the roles, development, and principles of public administration; the management of public policy; executive-legislative relations; public budgetary processes and financial management; administrative law; public personnel management; professional ethics; and research methods.

Institutions providing this program

Dalhousie University

Office of the Registrar

Halifax, NS B3H 4R2

(902) 494-2450

Cape Breton University

PO Box 5300 1250 Grand Lake Road

Sydney, NS B1P 6L2

(888) 959-9995

Employment requirements & contacts

No regulating bodies were found under this occupation profile

Contacts

Insurance Institute of Nova Scotia
250 Baker Drive Suite 220
Dartmouth, NS B2W 6L4
Tel: (902) 433-0070
Fax: (902) 433-0072
Canadian Institute of Management - Maritimes
PO Box 463
Port Williams, NS B0P 1T0
Tel: (902) 670-0746 
Chartered Professional Accountants of Nova Scotia
1871 Hollis Street, Suite 300
Halifax, NS B3J 0C3
Tel: (902) 425-7273
Supply Chain Management Association of Nova Scotia
PO Box 21, Halifax CRO
Halifax, NS B3J 2L4
Tel: (902) 425-4029
Fax: (902) 431-7220
Canadian Association of Management Consultants
PO Box 20, 2004-401 Bay Street
Toronto, ON M5H 2Y4
Tel: (800) 268-1148
Fax: (416) 860-1535
Institute of Public Administration of Canada
1075 Bay Street, Suite 401
Toronto, ON M5S 2B1
Tel: (416) 924-8787
Fax: (416) 924-4992

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